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I made a withdrawal and received a payout twice, but now it's frozen with two withdrawals amounting to 400 reais in total. I want to remind you that I already made a deposit and met the casino requirements, and for five days it has remained in preparation.

Fiz um levantamento obtive saque duas vezes mas agora está parado lá dois levantamentos que ao total da 400 reais lembrando que já fiz depósito é cumprir os requisitos do cassino e a cinco dias não sai de preparar

Dear Rsfa345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I tried to contact them several times yesterday and today but I was unsuccessful.

Tentei contato com eles várias vezes ontem é hoje é não obtive sucesso

I can't reach support they don't even respond

não consigo entra no suporte eles nem responde

Thank you for your reply, Rsfa345. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

My problem was not resolved

Não foi resolvido meu problema

The same problem still persists, no response in chat and my withdrawals are there

Ainda continua o.mesmo problema não responde no chat é meus levantamentos estão la

Thank you for the updates, Rsfa345. Could you please advise how many days did it take to receive the last successful withdrawal and if you used the same withdrawal method?

Have you accumulated your winnings with or without an active bonus?

Lastly, have you passed the KYC verification?

My problem was not resolved they did not pay me

Meu problema não foi resolvido eles não me pagaram

I received it the other day, it took me a day, I received it with a bonus, but I completed the withdrawal requirements, who can intervene and defend us, my hope is here in this complaint

Recebi no outro dia demoro um dia ganhei com bonus mas completei os requisitos para retirada quem poderá intervir é nos defender minha esperança está aqui nessa reclamação

Please intervene for me, I can't contact the casino That's what he commands

Por favor intervir por mim não consigo contatos com o cassino ó isso que elês manda

I made a deposit on it

eu fiz depósito nela

I'm having problems with another platform Panda5

Estou com problemas com outra plataforma Panda5

Every day the casino sends bonuses, sometimes I play but sometimes I don't even get the bonus because there is already money there and I couldn't withdraw it.

Todos os dias o cassino envia bônus as vezes eu joga mas as vezes nem pego o bônus pois já tem dinheiro lá sem consegui saca

heard the days arrive

oidos os dias chega

Thank you very much, Rsfa345, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Rsfa345 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bizgo777 Casino for their help in resolving this complaint. We would like to know why is this withdrawal frozen and if we can do anything to help resolve this issue.

Thank you!

They don't have support but contact me.

Eles não tem mas suporte pra mim éntra em contato com eles

They didn't pay me

Eles não me pagaram

They haven't paid me yet It's the support that causes a mental disorder and it's very bad that you get it and you don't get it

Não me pagaram ainda É o suporte paro isso causa um transtorno mental e muito ruim ganha é não recebe

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Peter what are the chances of the casino answering I'm hopeful

Peter quais as chances do cassino atende estou esperançosa

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter