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Hello, I have an amount I won in the game and I can't withdraw it for days I've been trying

Olá tenho um valor q ganhei no jogo e não consigo efetuar o saque faz dias q estou tentando

Dear Vitao320,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. First, could you please clarify the dispute value? I am not completely sure that the value (11940325400 BRL) you set in the beginning was correct.

Moreover, are you experiencing issues with a delayed withdrawal, or you are not able to request a withdrawal at all?

Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Vitao320,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.