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Hi

i withdrew £400 on Monday and it’s still in pending, I have passed all the verification process and they confirmed it will be processed soon still nothing and they have stopped replying to emails

Dear Rob,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hi

i still haven’t got my money, they sent an email saying as there in a another country it takes time to convert money from Euro to GBP

I fully understand your frustration, Rob. I will set the timer for additional 6 days and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi

can you please proceed to make contact with them ? It’s been 2 weeks now and they won’t even answer my emails

Thank you very much, Rob, for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks

Hello Rob,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Anonym Bet Casino to the conversation to participate in the resolution of this complaint.

Money has gone in this morning took 2 full weeks from request

Dear Rob,

Thank you for the update.

I'm glad to hear that your issue was resolved and you received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.