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Issue with Cassinogames.guru

I can't log into my account. I clicked on a link from Instagram and received $10 for free to play. I made $500 playing, and to withdraw, I needed to deposit $30. I deposited and was only able to withdraw $5. When I went to withdraw $200, I accidentally left the link. Now I can't access my account because whenever I log into the site, the wheel that awards $10 for free automatically logs into a random account, and I can't access my original account.

Problema no Cassinogames.guru

Não consigo entrar na minha conta, entrei em um link do Instagram e ganhei 10$ grátis pra jogar, fiz 500$ jogando e pra sacar precisava depositar 30$ depositei e só consegui sacar 5$ quando fui sacar 200 sai do link sem querer, agora não consigo acessar minha conta pois sempre que entro no site, a roleta que sorteia 10$ grátis já entra em alguma conta aleatória e não consigo acessar a minha primeira conta

Hello feraxd123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7bet Casino LV. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear feraxd123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.