4 Crowns Casino - Pelaajan tili on estetty ja talletus palautettu. Valitettavasti se on odottanut viikkoa.

I deposited £30 on this site for them to just shut my account , with my money still in there , they keep saying they have sent the refund back but it's not in my bank ,

Dear Smiggy,

Thank you very much for submitting your complaint and forwarding all the relevant communication via email. I’m sorry to hear about your problem. I truly believe it’s only a matter of time before you’ll receive your delayed refund. Have you checked with the bank if there was any attempt to send funds into your account? I would suggest setting the timer for 7 days and allow the transaction little bit more time. If there’s no development by then, we will intervene. Please keep me updated. I will be waiting for your reply patiently.

Best regards,

Petronela

I have contacted my bank , but they are very rude on the emails too , would you say give it more time ? Can it be delayed ?

Nothing unusual about a wire transfer taking longer than a few working days. I fully understand your frustration but please allow it a little bit more time. If there’s no update by the end of next week, we will get involved. Thank you very much for your patience and understanding.

Dear Smiggy,

Have you received your refund? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi no I have still not received my refund

Thank you very much Smiggy for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok thank you very much for your help

Hello Smiggy,

I am very sorry to hear about your issue. I will do my best to help you.

4 Crowns Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Still not had my refund

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.