The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.
Spelaren från Tyskland har flera gånger begärt att hans konto ska blockeras på grund av spelberoende, men han fortsätter att sätta in 872 euro trots att han informerat casinot. Casinot har inte agerat på hans begäran utan istället svarat med bonuserbjudanden, och det har inte skett något lyckat uttag.