The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.
Saksalainen pelaaja on pyytänyt useita kertoja tilinsä sulkemista peliriippuvuuden vuoksi, mutta hän jatkaa 872 euron tallettamista huolimatta siitä, että on ilmoittanut asiasta kasinolle. Kasino ei ole reagoinut hänen pyyntöihinsä, vaan on vastannut bonustarjouksilla, eikä kotiutusta ole tehty onnistuneesti.