Dragi azefnazari,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Da biste bolje razumeli vašu situaciju i pomogli vam efikasno, da li biste mogli da date pojašnjenje o sledećim pitanjima?
- Da li osoba od koje ste uzeli telefon takođe ima nalog u ovom kazinu?
- Možete li mi, molim vas, proslediti e-poštu koju ste dobili od kazina nakon što je vaš nalog blokiran? Moja adresa e-pošte je [email protected] .
- Koje lične dokumente ste poslali u kazino radi KIC verifikacije?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Veronika
Imajte na umu da Casino.Guru nikada neće zahtevati uplate niti tražiti pristup vašim nalozima. Ako neko tvrdi da je predstavnik Casino.Guru-a i traži takve radnje, nemojte davati nikakve informacije.
Jedini zvanični način na koji ćemo vas kontaktirati je putem ove platforme za žalbe ili putem e-mail adresa navedenih u vašoj niti za žalbe.
Budite oprezni, a ako imate bilo kakvih nedoumica, obratite nam se direktno.
Dear azefnazari,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide clarification on the following questions?
- Does the person you took the phone from also have an account at this casino?
- Could you please forward me the email you received from the casino after your account was blocked? My email address is [email protected].
- What identity documents did you send to the casino for the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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