Binobet Casino - Zahtev igrača za zatvaranje naloga je odbijen.

After playing here for a long time, I found out that the casino operates illegally. In addition, they have repeatedly refused to close my account. That's why I asked for a refund of lost money. However, there was never any reaction to this. According to European law, due to the lack of the license, the terms and conditions can be declared null and void and they are therefore legally obliged to repay. In addition, I could make additional damage claims for repeatedly refusing to close my account. If we agree to a settlement, I will leave that behind.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Binobet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communication?
• What were the reasons given to the casino for account closure?
• Could you please share your requests and the responses of the casino to your requests for account closure? Send the information to my email at [email protected]

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

In the attachment you can find some emails.

Everytime i asked for a clossure they offered me a bonus to keep me there. Besides that they are operating illegaly in the Netherlands.

Once i informed them about the fact that it is illegal what they are doing, they closed my account permanently and never reacted anymore. I would like to ask casinoguru to ask the casino to refund the netlosses.

I apologize for the late response.

It seems that no evidence was sent to me regarding this particular casino.

If you have evidence, please provide it to my email at [email protected] for review.

I apologize for the inconvenience.