Zdravo,
Vidim koliko je ova situacija emotivna za tebe i to uopšte ne odbacujem. Ali molim te da shvatiš ovu važnu stvar:
Ne znam detalje vaše žalbe niti ishod koji ste dobili. Nisam deo Tima za žalbe i nisam upoznat ni sa kakvim dokazima koji su pregledani. To znači da ne mogu ovde ništa konkretno da branim ili objašnjavam.
Ako želiš da nastaviš da razgovaramo o ovome sa mnom ovde na forumu, zaista mi je potrebno da budeš precizniji u vezi sa tim šta se tačno dogodilo i sa kojim delom odluke se ne slažeš. I molim te, učini to bez nazivanja nas prevarantima ili partnerima bilo čega nezakonitog, jer to samo gradi zid između nas i onemogućava svaki razgovor.
Trenutno, čini mi se kao da očekuješ da opravdam nešto u šta nemam uvid, a to ne vodi nikuda dobro ni za jedno od nas. Mi smo dvoje ljudi koji razgovaraju. Jedan pokušava da razume situaciju, a drugi je povređen i ljut. Razumem to. Ali možemo napredovati samo ako razgovaramo jedno s drugim, a ne jedno s drugim.
Ako želiš da objasniš šta tačno smatraš nepravednim, tu sam da te saslušam. Ako je jedini cilj da nas napadnu, onda ne mogu ništa korisno da dodam.
Hello,
I can see how emotional this situation is for you and I am not dismissing that at all. But please understand this important point:
I do not know the details of your complaint or the outcome you received. I am not part of the Complaint Team and I am not familiar with any evidence that was reviewed. That means I cannot defend or explain anything specific here.
If you want to continue discussing this with me here on the forum, I truly need you to be more specific about what exactly happened and what part of the decision you disagree with. And please, do so without calling us scammers or partners of anything illegal, because that only builds a wall between us and makes any conversation impossible.
Right now, it feels like you are expecting me to justify something I have no insight into, and that does not lead anywhere good for either of us. We are two people talking. One is trying to understand the situation, and the other is hurt and angry. I get that. But we can only move forward if we talk to each other, not at each other.
If you want to explain what exactly you feel was unfair, I am here to listen. If the only goal is to attack us, then there is nothing useful I can add.
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