zdravo,
Žao mi je što odlazite, ali verujem da nema mnogo toga da se kaže. Već ste doneli odluku i uprkos vašim greškama u mnogim oblastima, cenim vaše napore.
Samo podsetnik kako je bilo sa ovom konkretnom pritužbom:
„Dragi kockar123,
Glavni problem ovde je da je većina komunikacije koju ste pokrenuli bila nepotrebna i da je samo produžila ceo proces. Obično je jedan mejl poslat na ispravnu adresu e-pošte, jasno navodeći problem, bolji od slanja više mejlova na pogrešne mejl adrese za takve probleme, a bez jasnog pominjanja problema, u ovom slučaju - zavisnosti od kockanja. Iz više dokaza koje ste poslali, nije bilo nijednog slučaja da ste jasno pomenuli da patite od zavisnosti od kockanja. Sve što je kazino dobio od vas je da ste imali problema sa igrom, što se može smatrati tehničkim poteškoćama. Jedini slučaj gde ste to jasno spomenuli je iz razgovora sa ćaskanjem uživo, koji ste podelili sa nama u svom odgovoru u ovoj temi 20. avgusta, a u ovom razgovoru ste napisali poruku pre nego što se stvarni operater uživo pridružio sesiji. Različiti razgovori uživo funkcionišu drugačije, a moguće je da operater ne može da vidi šta je napisano u prozoru za ćaskanje pre nego što se pridruži sesiji, što pretpostavljam da je ovde bio slučaj.
Ipak, kazino se javio i tražio od vas da dovršite proces samoisključenja, u više navrata, ali ga niste završili. Kazina imaju pravila za procese samoisključenja koja se moraju poštovati. U januaru 2023., nakon što ste poslali dokumente, od vas je zatraženo da potvrdite trajanje samoisključenja, na šta niste odgovorili. I opet, u julu 2023., proces je zaustavljen jer niste nastavili sa zahtevima iz kazina. Ako ste uspešno završili proces, a zatim je nalog ponovo otvoren, imali biste apsolutno pravo na povraćaj sredstava, ali tek nakon što uspešno završite proces samoisključenja."
Žao mi je, ova tema nije ni o čemu drugom.
Ostani dobro, molim te. S obzirom da je ovo vaša poslednja poseta, da li ste voljni da zatvorite svoj kazino nalog?
Hello,
I'm sorry to see you go, but I believe there is not much to say. You've already made your decision, and despite your errors in many areas, I value your efforts.
Just a reminder how it was with this specific complaint:
"Dear Gambler123,
The main issue here is that most of the communication you initiated was unnecessary, and only prolonged the whole process. Usually, one email sent to the correct email address, clearly stating the problem, is better than sending multiple emails to incorrect email addresses for such issues, and without clearly mentioning the problem, in this case - gambling addiction. From the multiple pieces of evidence you have sent, there was not a single instance of you clearly mentioning that you suffer from gambling addiction. All the casino got from you was that you had problems with the game, which could be taken as having technical difficulties. The only instance where you have clearly mentioned this was from the conversation with live chat, which you shared with us in your reply in this thread on the 20th of August, and in this conversation, you had written the message before an actual live operator had joined the session. Various live chats work differently, and it is possible that the operator can not see what is written in the chat window before he joins a session, which I suspect was the case here.
Nevertheless, the casino came forward and asked you to complete the self-exclusion process, on more occasions, but you did not finish it. The casinos have rules for self-exclusion processes, which need to be followed. In January of 2023, after you sent your documents, you were asked to confirm the duration of the self-exclusion, to which you did not respond. And again, in July of 2023, the process was stopped because you did not proceed with the requests from the casino. If you successfully completed the process, and then the account was reopened, you would be absolutely entitled to a refund, but only after you successfully finished the self-exclusion process."
I'm sorry, this subject is not about anything else.
Stay well, please. Given that this is your final visit, are you willing to have your Casino Account closed?
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