Rooli Casino - opšta diskusija

to Jaro, why does my review violate the guidelines?

an jaro, warum verstößt meine bewertung den richtlinien?

Hi, the reason is quite simple. User reviews are used to describe the experience or to comment on the casino. If all you talk about is slots or bonus, we consider that not enough information. Thus, you can mention your experience with slots and bonus, but it is important to tell more details about the casino to make the review relevant.  🙂

I have withdrawal problems. I've been trying to get the correct transaction billing for days.

Which I sent directly with confirmation from the bank. It is also not mentioned whether all or just part of it is wrong or defective. Man appreciates and sends

ich habe Auszahlung Probleme. Seit tagen versuche die richtige Transactions Abrechnung.

Die ich direkt mit Bestätigung der Bank gesandt habe. Wird auch nicht erwähnt ob alles oder nur ein teil falsch oder fehlerhaft is. Mann schätzt und sendet

Hello. Does it mean you struggle to provide a correct banking statement?

Is it supposed to confirm the account is yours, or rather provide proof of deposit? And if I may, what kind or version of this document have you tried to provide so far?

We'll try to get to the bottom of this.

Hi, although this may sound strange to you, but I think it's a pretty common practice that casinos have. I mean, if this is your first withdrawal or you've had more than one, you have to go through a verification process where they ask for your documents. 

Anyway, have any been accepted or rejected ? To get the money, you have to pass it successfully. 

I also saw that you managed to file a complaint, so if that's not possible, our team will try to help you. 

I would be happy to let you know if you have an update, would that be possible please ?