King Billy Casino - opšta diskusija (strana 6)

The same thing happened to me. They don't check, they just reject without looking at the document. I had to speak to support and ask them to look at the document. After that, they tell me, "We're sorry for the inconvenience," but if we're being honest, my account should have been verified by them, and if they rejected it without looking, what does that mean? They just want you to get tired and end up spending money. It's a psychological strategy that they don't take into account here. On the other hand, the licenses require that your account be verified before you play. Why don't they do it that way? It's obvious, right? It could be a kid playing, but they don't care.

Me pasó lo mismo. Ellos no revisan, solo rechazan sin mirar el documento. Yo tuve que hablar con soporte y pedirles que miraran el documento. Luego de eso me dicen "Lamentamos los incenvenientes" pero si somos honestos mi cuenta debía estar verificada por ellos y si ellos la rechazaban sin mirar que significa eso? Solo quieren que te canses y termines gastando el dinero. Es una estrategia psicologica que aqui no toman en cuenta. Por otro lado las licencias les piden que antes de que uno juegue la cuenta debería estar verificada, por que no lo hacen asi? Es obvio no? Podría ser un niño jugando pero les da igual.

Did you manage to verify your account at the end, though?

Many online casinos prefer to verify accounts of their players whenever the withdrawal is requested due to a simple reason, actually. Because not all of the players will withdraw winnings, you know. So, if they had to verify everyone, it would be time-consuming.

Do you get my point?

Please let us know if everything is okay there, and if you need some help, we're here.

Hilarious design with that weird king lol

Does that mean you like the casino and had a good time here?

Could you describe your experience a little better?😀

I'm having the same problem , in fact they are asking me now to prove of deposit when in first place is already registered on my bank statement as prove of address. A fun fact they DO NOT SEND the Gigadat prove of deposit via email as others casino do.

I have requested those records to Gidadat directly hoping that they will send me a copy of a prove of deposit made via interac. otherwise i will be force to open a complaint here after 15 days because the records of my transaction will be published next year bank statement. they do not accept screenshot of the transaction

In my case my account was verified in advance a serveral days ago.

And now they are coming to me with this.

Its like they don't want to pay me.

Do I understand correctly that they asked you for more documents in order to pass the KYC? Or better said, for some additional documents?

Well, it is nothing unusual, actually. Especially if there is some higher amount to be withdrawn.

Is it your case as well?

I hope everything will be done soon, and we'll wait for your updates.

I request to my bank a official letter with the prove of deposit. it will take from 1 to 7 business days.

so Patience now.

And i requested 200$ of 400$ that i have in my account. I requested one week cool off to avoid playing back the money to protect myself from addictive gambling. so menawhile im taking a break and keep myself busy in something else.

Will keep you posted.

That is very wise of you, especially if you know how you would react, so I'm glad you have done so.

We'll be waiting here for more information, for sure.

I received the letter from the bank and submitted it. The document was approved instantly.

I requested the withdrawal right away and informed them. About 20 minutes later, I noticed that the document had been rejected, and now they’re asking for a bank statement, completely disregarding the legitimacy of my bank letter.

Anyway, it’s my bank’s mistake—they forgot to include the account number. In my opinion, that’s ridiculous, because I never provided my bank account number when making a deposit; I only used Interac e-transfer. As we say in French, à suivre… to be continued.