Da, osoba je zabranjena zbog uvredljivog i agresivnog ponašanja više puta prikazanog prema Žalbenom timu i davanja lažnih izjava ovde na forumu. Mi smo otvoreni i transparentni, ali laganje je druga tema i nemamo za cilj da takve postove držimo vidljivim na našem forumu.
Kritika ne bi trebalo da bude laž.
Pokušao sam da objasnim naše gledište o dijeljenju podataka unutar kazina, bio bih prvi koji bi glasao da se sve to javno prikaže, nažalost, kako smo usput saznali sa žalbama, kazina to ne vole i kao rezultat , možemo izgubiti sposobnost rešavanja pritužbi. 🙁
Da, to je u nekom trenutku pitanje poverenja, tako da ne mogu dalje da podržavam svoje prethodno objašnjenje.
U potpunosti razumem vaš pristup, samo pokušajte da sagledate celu situaciju iz perspektive Casino Gurua, molim vas. Zabranjeni igrač je ovde napravio nekoliko naloga uglavnom da bi vratio depozite iz kazina, gde je uvek tvrdio da se na kraju samoisključuje. S druge strane, njegove namere nisu bile, da kažemo, najčistije.
Bio bi to veoma loš primer za zajednicu - posebno kada takav igrač ima tendenciju da uvredi celu kompaniju na našem forumu.
Svaki slučaj razmatramo zasebno, ali s obzirom na prethodnu istoriju igrača, dozvolite mi da podelim najnoviji zaključak, jer smatram da to govori sve:
„U vašem slučaju, vaše prvobitno zatvaranje naloga je bilo neprecizirano, a kazino je imao svako pravo da ga ponovo otvori. Drugo zatvaranje naloga je bilo upitno, pošto se činilo da vaš razgovor i zahtevi za zatvaranje proističu iz nesreće i želje da dobijete bonus. nego istinske poteškoće sa kockanjem".
„Iako ste tokom razgovora pominjali zavisnost od kockanja, s obzirom na ukupan kontekst razgovora i vašu istoriju komunikacije, uključujući vaš VhatsApp razgovor u kojem ste izrazili želju da ponovo otvorite nalog, nikada niste naveli da imate bilo kakve poteškoće sa kockanjem. bilo bi najbolje da ne otvarate ponovo svoj nalog, razumem zašto je kazino tim doneo tu odluku.
Završavajući gore navedene informacije, veoma mi je žao, ali verujem da nemate pravo na povraćaj novca i primoran sam da zatvorim vaš slučaj. Ako imate problema sa kockanjem, toplo preporučujem da kontaktirate kazino tim i obavestite ih direktno, jer na osnovu njihovih informacija, vaš nalog je i dalje otvoren.
Imate pravo da se ne slažete sa mojim mišljenjem. Alternativna opcija je da podnesete zvaničnu žalbu organu za licenciranje kazina. Mogu vam pomoći u ovom procesu, a možete me kontaktirati na dole navedenu adresu e-pošte. Slobodno me kontaktirajte ako imate bilo kakvih pitanja ili vam je potrebna dodatna pomoć."
Žao mi je što je došlo do ovoga, ali sam 100% siguran da su sve moje kolege koje su pokušale da pomognu ovom tipu kroz žalbe dale sve od sebe da ga nateraju da razmisli o svojim prošlim greškama - nije uspelo.
Yes, the person was banned due to abusive and aggressive behavior shown multiple times against the Complaint Team and from providing false statements here on the forum. We are open and transparent but lying is another subject and we do not aim to keep such posts visible on our own forum.
Criticism should not be lying.
I tried to explain our point of view on sharing inside casinos data, I would be first to vote for all of it to be shown publically, sadly as we have learned along the way with complaints, casinos are not fond of it and as a result, we may lose the ability to handle complaints. 🙁
Yes, it is a matter of trust at some point thus I can't support my previous explanation further.
I completely understand your approach, just try to look at the whole situation from Casino Guru's perspective, please. The banned player has created several accounts here mainly to get back deposits from casinos, where he always claimed to self-exclude eventually. On the other hand, his intentions were not, let's say, the purest.
It would be a very bad example for the community - especially when such a player tends to offend the whole company on our own forum.
We consider each case separately, but given the player's previous background, allow me to share the latest conclusion, because I feel it says all:
"In your case, your initial account closure was unspecified, and the casino had every right to reopen it. The second account closure was questionable, as your conversation and requests for closure seemed to stem from being unlucky and a desire to receive a bonus rather than genuine gambling difficulties."
"Although you mentioned gambling addiction during the conversation, considering the overall context of the conversation and your history of communication, including your WhatsApp conversation where you expressed a desire to reopen the account, you never indicated that you were experiencing any gambling difficulties. While it would have been best not to reopen your account, I can understand why the casino team made that decision.
Concluding the information above, I am very sorry, but I believe you are not entitled to receive the refund, and I am forced to close your case. If you do experience gambling problems, I highly recommend reaching the casino team and informing them directly, since based on their information, your account is still open.
You have every right not to agree with my opinion. An alternative option is to file an official complaint with the licensing authority of the casino. I may assist you with this process, and you can reach me at the email address provided below. Feel free to contact me if you have any questions or require further assistance."
I'm so sorry it has come to this, yet I'm 100% sure all my colleagues who tried to help this guy through complaints did their best to make him reflect on his past mistakes - it didn't work.
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