Zdravo,
Pretpostavljam da je ovo prilično zamršena situacija i zaista mi je drago što ste nas pronašli ovde. Pre svega, međutim, želeo bih da kažem da je malo verovatno da će vaš post primetiti zaposleni u kazinu ovde; stoga, molim vas da ne objavljujete svoju imejl adresu za prijavu ili bilo koje druge lične podatke osim ako se to od vas ne zatraži.
Nažalost, sajber kriminal i pokušaji fišinga su rasprostranjeni.
Postoji mnogo razloga zašto je kazino zatvorio vaš nalog i zašto je vaše povlačenje u fazi otkaza.
Obično pristojan kazino šalje informativni imejl u kojem objašnjava događaje, ali pretpostavljam na osnovu vaše objave da nemate pojma šta se dogodilo.
Najčešći i veoma optimističan razlog bi bio da vaš veći dobitak treba istražiti kako bi se utvrdilo da li je stečen u skladu sa pravilima i da li je bilo greške ili problema u igri. Ovo je prilično uobičajeno kada igrač osvoji džekpot, na primer. U međuvremenu, ne mogu se vršiti isplate. Takođe, vaš račun može proći kroz detaljniju proveru pored uobičajene KYC procedure.
Jednostavno rečeno, kazino bi trebalo da vas zaista obavesti o događajima i, naravno, o konačnom ishodu.
Ako do sada niste primili imejl, pokušao bih da uradim prvi korak: [email protected]
Jesi li možda već pokušao/probala?
Hello,
I imagine this must be quite a perplexing situation and I'm truly glad you found us here. First of all, however, I'd like to say that it isn't very likely that your post will be noticed by the casino workers here; hence, please do not post your login email or any other personal details unless you are asked to.
Unfortunately, cybercrimes and phishing attempts are prevalent.
There are many reasons for why the casino closed your account and why your withdrawal is in the cancelled phase.
Usually a decent casino sends an information email explaining the events, but I assume based on your post you have no clue of what happened.
The most usual and very optimistic reason would be that your higher win needs to be investigated to find out whether it was acquired in accordance with the rules and if there has not been any bug or glitch in the game. This is pretty common when a player hits jackpot for instance. Meanwhile, no withdrawals can be made. Also, your account may undergo a more thorough check aside from the usual KYC procedure.
Simply put, the casino should really inform you about the events and, of course, about the final outcome.
If you have received no email thus far, I would try doing the first step: [email protected]
Have you perhaps tried already?
Automatski prevedeno: