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Hello I’m having difficulties with my stake bet. They have blocked my account after a few recent wins. I have sent them all my documentation (drivers license, proof of address and a selfie) for verification I have sent numerous emails and no response. Can someone please advise what I can do? Is it even a legitimate company?

That's why I say you should always use old verified sites. I recommend that you always check very carefully what you are about to play. Casino is such a thing that only one useful source should be chosen. Especially new casinos need to be checked. And here you get a list of casinos with favorable conditions. Write to support several times. Write at least once a day. If they don't reply, you can write to the forum. But it's very, very strange. I haven't encountered anything like this before. I say you should carefully read the reviews of the websites you use for the game.

Deshalb sage ich, dass Sie immer alte verifizierte Seiten verwenden sollten. Ich empfehle Ihnen, immer sehr genau zu prüfen, was Sie spielen werden. Casino ist so eine Sache, dass nur eine nützliche Quelle gewählt werden sollte. Besonders neue Casinos müssen überprüft werden. Und hier erhalten Sie eine Liste von Casinos mit günstigen Konditionen. Schreiben Sie mehrmals an den Support. Schreiben Sie mindestens einmal am Tag. Wenn sie nicht antworten, können Sie an das Forum schreiben. Aber es ist sehr, sehr seltsam. So etwas ist mir noch nicht begegnet. Ich sage, Sie sollten die Rezensionen zu den Websites, die Sie für das Spiel verwenden, sorgfältig lesen.

Hello there,

as far as I understand the situation, your account has not been fully verified yet. Your account is probably blocked due to the ongoing verification. It's quite normal.

I suggest you wait a bit, the first verification can be time-consuming. The casino needs to check every detail to proceed to withdrawal.

When did you trigger the verification, please? We advise players that it can take up to 14 days.

I only started using the company on Friday. The worrying thing for me was it seemed to only happen when I was winning. I will give them a bit more time and hopefully it will get resolved without escalation. I’ve never been blocked by a bookmaker site before so found it very odd.

I understand, that it may seem more like a bad intention to you. Still, in order to process the withdrawal, the KYC must be completed, sometimes this verification is triggered for a different reason. If you get the impression that you need help, feel free to submit a complaint, please.

You can also keep us updated.