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I deposited €200 via online banking on Thursday, May 28, 2026. The money was immediately debited from my account. As of today, June 1, 2026, my deposit has not been credited. I keep getting the runaround: "Please wait, we're checking," "We'll get back to you," and so on. It's unbelievable how paying customers are treated. I've handed everything over to my lawyer. And I can NEVER recommend this disreputable casino. It's described as reputable here. I can't understand it. I still haven't received my deposit. The money is gone, it's insane.

Ich habe am Donnerstag 28.05.2026 200 Euro via Onlinebanking eingezahlt. Das Geld wurde direkt von meinem Konto abgebucht. Bis Heute 01.06.2026 wurde meine Einzahlung nicht gutgeschrieben. Ich werde immer vertröstet, bitte warten sie, wir prüfen das, wir melden uns und so weiter. Es ist unglaublich wie man so mit zahlenden Kunden umgeht. Ich habe alles an meinen Anwalt weiter gegeben. Und ich kann dieses unseriöse Casino NIEMALS WEITER EMPFEHLEN. Hier wird es als Seriös bezeichnet. Kann ich nicht nachvollziehen. Bis jetzt habe ich meine Einzahlung nicht bekommen. Das Geld ist weg, Wahnsinn.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear sculpture1103,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru