Wonder Luck Casino - Pelaajan kotiutus on viivästynyt.

My account is open and I can access it. But when I try to withdraw it just says Withdrawal locked by operator.

When I post a message in the chat, the response is to forward it and notify me by email.

Tilini on auki ja pääsen sinne. Mutta kun yritän kotiuttaa niin lukee vain että Withdrawal locked by operator.

Kun laitan viestiä chattiin niin vastaus on että laittaa eteenpäin ja ilmoittaa sähköpostilla.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Santtuzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you received any specific error messages apart from "Withdrawal locked by operator"?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra