Wild Tokyo Casino - Pelaaja kohtaa useita viivästyksiä ja ongelmia kasinon kanssa.

Subject: URGENT - WildTokyo Casino Website Unavailable + Slow KYC + Withdrawal Delays

Dear WildTokyo Support,

I am writing to formally submit a complaint regarding your service.

For several days now, I have been unable to access your website (https://wildtokyo.com) from any device or internet connection. The page does not load or gives errors. I have tried different browsers, networks, and devices with no success.

In addition, your KYC (identity verification) process is extremely slow. I submitted all required documents and have received no update or communication for days. The lack of response is unacceptable.

Furthermore, my withdrawal request has been pending for an unusually long time. I expected the process to take 1–3 business days as stated, but it is clearly taking much longer without explanation.

I am now seriously concerned about the security of my account and the status of my funds.

I request urgent answers to the following:

1. Why is your website not accessible?

2. When will I be able to access my account again?

3. Why is the KYC process taking so long with no response?

4. When will my withdrawal finally be processed?

If I do not receive a clear and satisfactory response soon, I will be forced to escalate this matter by:

- Filing a complaint with the relevant gambling authority (e.g. MGA),

- Requesting a chargeback through my bank,

- Sharing my experience on public review platforms.

This experience has caused serious stress, and I hope you will resolve it immediately.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to better understand your situation:

• Have you tried accessing the casino website directly through our review or via Google? I’m currently able to access the site without any issues.
• Have you tried clearing your cookies and cache, deleting your browser history, and then accessing the website again?
• When exactly did you send your documents to the casino for verification? Which documents have you provided, and have any of them already been approved by the relevant department?
• When did you submit your withdrawal request?

I hope we’ll be able to assist you in resolving this matter as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear olahbarta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.