Wazamba Casino - Pelaajan kotiutuksia on rajoitettu.

I made some deposits at this casino and other times where I didn't win anything and now that I won I click on the withdraw button and it shows me that the specific user is restricted and doesn't let me make a withdrawal while it lets me make a deposit normally, in the identification section it shows me that my account does not require identification

Εκανα καποιες καταθεσεις στο καζινο αυτο και αλλες φορες οπου δεν κερδισα κατι και τωρα που κερδισα παταω στο κουμπι αναληψη και μου εμφανιζει ο συγκεκριμενος χρηστης εχει περιοριστη και δεν με αφηνει να κανω αναληψη ενω με αφηνει να κανω καταθεση κανονικα, στην ενοτητα της ταυτοποιησης μου εμφανιζει πως ο λογαριασμος μου δεν χρειαζεται ταυτοποιηση

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you accumulated your winnings with or without an active bonus?
• Have you made sure to complete all wagering requirements before attempting to withdraw your winnings?
• Have you made any successful withdrawals from this casino in the past?
• Have you contacted the casino’s customer support to ask about the reason why you’re unable to withdraw your winnings?
• Have you tried selecting a different payment method for your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No wager needed money is available for withdraw but when i hit the withdraw button after selecting the ammount shows a weird message and doesn't let me to withdraw my money.

I have withdraw in the past

i did contact through the live chat no support at all only things that my browser doesn't work properly that i did try 3 different devices and 3 different browsers.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear arditspark,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika