Viking Luck Casino - Pelaajan tili on suljettu ja kotiutus peruutettu.

The casino blocked my account and reversed my withdrawal on March 23rd. I tried contacting them several times to understand the reason behind their decision, but they sent me a generic response stating that their terms and conditions had been violated.

Since I'm sure I didn't violate any rules, I asked them to indicate which terms and conditions I violated, but I never received a response.

I am asking the casino to refund my balance earned from playing slots.

Il casino ha bloccato il mio conto e annullato il mio prelievo il 23 Marzo. Ho provato varie volte a contattarli per capire la ragione dietro la loro decisione, loro mi hanno inviato una risposta generica in cui indicano che siano stati violati i loro termini e condizioni.

Dato che sono sicura di non aver violato nessuna regola, ho chiesto loro di indicare quali termini e condizioni io abbia violato, ma non ho mai ricevuto risposta.

Chiedo al casino di rimborsare il mio saldo regolarmente ottenuto giocando alle slot.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which slot games did you play before your account was blocked?
• Did you accumulate your winnings with or without a bonus?
• Did you pass the full KYC verification or at least submit any identity documents to the casino for verification before your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika