Vave Casino - Pelaajan varat ovat viivästyneet väärän kohdetunnisteen vuoksi.

Instead of using a nine digit destination tag, I mistakenly used a four digit destination tag but I used the proper address that I always use to deposit to this casino. This happened to me once before it’s exactly the same and they refunded my money this time they say they can’t find it But it’s clear to see on the Blockchain .

Vave.com is an utterly deplorable company. They’ve stolen my money and made zero effort to resolve the issue despite my repeated attempts to contact them. Their support is a disgrace, dodging responsibility and leaving customers high and dry. I’m beyond disgusted and will warn everyone on every platform to avoid this thieving operation. Stay far away!

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you're experiencing. In order to better understand your situation, may I kindly ask a few clarifying questions?

• Have you used the same incorrect destination tag in the past, and were the funds successfully credited to your Vave Casino account despite that? If so, could you please let me know when exactly that occurred?
• Which payment method did you use for this deposit, as well as for the previous one that was lost due to the incorrect destination tag?
• Have you contacted your payment provider to trace the lost transaction?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Thank you for your patience, and stay safe.

Thank you for your response.

Could you please forward the files you mentioned in your previous reply to veronika.f@casino.guru? Unfortunately, I cannot see any attachments included with your comment.

Sorry Veronica

I misunderstand what you’re saying to me. I have replied to yourself with all the details that I have. I don’t know how screenshots of the transaction could help other than what I have already provided you with could you clarify, please?

In your previous reply, you wrote the following: "Attached are the transaction screenshot, Coinbase’s confirmation, proof of past deposits, and the earlier refund."

However, I have not received any of these attachments from you.

Please also forward me the communication between you and Vave Casino, as well as Coinbase, regarding the missing deposit to veronika.f@casino.guru.

Completed payment to them, but they claim they cannot find it.

This happened to me once before maybe a year ago with the same company and they managed to find it and return it back but this time they want to withhold my funds

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Pleasetrustme,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Vave Casino representative to join this conversation and participate in resolving this complaint.

Dear Vave Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear Pleasetrustme,

Thank you for reaching out.

Unfortunately, we regret to inform you that the Payment System will not be able to issue a refund in this case. The transaction in question was processed using a random memo/tag that matched a different transaction which is not associated with us. As a result, the payment was processed and the funds went to another user.

We would like to kindly remind you that it is very important to enter the correct destination tag/memo when making a deposit. Incorrect or random input can result in permanent loss of funds, and unfortunately, such cases are beyond our control.

We appreciate your understanding.

Best regards,

Vave Casino

Dear Pleasetrustme,

If you enter the wrong destination tag, the transaction will be processed, but the funds won't be credited to the intended account. The funds will likely be sent to the main address associated with the service, but they will be unidentifiable and difficult to recover. In most cases, if you send XRP to an incorrect destination tag, the service will not be able to recover the funds, as they have no way of knowing which user the funds were intended for.

Dear Vave Casino,

Thank you for your response and the information you have provided.

Could you please state what you mean by the "funds went to another user"? You mean another user in the casino? Would it be possible for you to try to recover the funds?

I'll be awaiting your reply.

Dear Stefan,

Thank you for your message.

We kindly ask you to extend the dispute timer, as we are currently in the process of clarifying the details with the user regarding the transaction in question.

We appreciate your cooperation and understanding.

Best regards,

Vave Casino

Dear Vave Casino,

I will extend the timer by an additional seven days for you.

Please keep us updated.

I'll be awaiting your reply.

Dear Stefan,

Thank you for your follow-up.

To clarify, when we mentioned that "the funds went to another user," we meant that the transaction was completed successfully on the blockchain, but the destination tag/memo used did not match any valid deposit instructions provided by us. As a result, the funds were credited elsewhere - not to any account in our system, and we have no visibility into where exactly they were received.

Unfortunately, because the payment was not directed to our platform, we are not in a position to trace or recover the funds. The purchase was completed on the sender’s side, but not towards our service. Therefore, we are unable to process a refund or credit for this transaction.

Pleasetrustme, we strongly recommend reaching out to your payment provider or wallet support for further assistance, though please note that blockchain transactions are typically irreversible.

We sincerely regret that we’re unable to assist further in this matter and appreciate your understanding.

Best regards,

Vave Casino

Dear Pleasetrustme,

I understand this must be frustrating for you, but I am afraid that the casino won't be able to refund you the funds or credit them to your casino account.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan, Casino.Guru