V.Vegas Casino - Pelaajan voitot takavarikoidaan.

Dear Sir/Madam, I have noticed several times that winnings from games are sometimes not credited to my account. Until now, I haven't reported it because it was always small amounts, around 6-7 euros. This time, however, it's 124 euros. I managed to take a screenshot of the winnings. You can see how I won and that my balance went down to minus 111 euros, which is impossible. The winnings were then deducted from the negative balance on my account.

Sehr geehrte mehrmals habe ich gemerkt da manchmal die Gewinne bei spielen nicht gutgeschrieben werden , bis jetzt habe ich nicht gemeldet weil war immer kleine Beträge 6-7 euro . Dieses mal sind aber 124 euro . Bei der gewinn habe ich geschafft eine screenshot zu machen. Da kann man sehen wie ich gewonnen habe und kann mann sehen da meine guthaben bei der gewinn auf minu 111 euro gegangen, was nicht möglich ist . Und das gewonnen Geld wurde abgezogen von der minu von meine Konto

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the winning bet of €124.60 recorded in your gaming history? If so, please send me a screenshot showing this bet, as well as the result of the previous and subsequent bets.
• Did you stop playing after you noticed the bug in the game?
• What is the current balance in your account?
• Have you contacted customer support to ask about your negative balance? If so, what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika