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Casino Vulkan Vegas has been "processing" the payment for over a month.

All my inquiries receive the same response: keep waiting. They offer no answers or solutions. This whole ordeal has been exhausting, and I think they've pushed me over the limit of my patience with their poor support.

I would appreciate your help in resolving this issue.

Thanks in advance, CasinoGuru

Casino Vulkan Vegas esta "procesando" el pago por más de un mes.

Todas mis consultas reciben la misma respuesta que es seguir esperando. No dan respuesta ni solución. Todo este problema ha sido agotador y creo que han sobrepasado el límite de mi paciencia con la mala atención del soporte.

Agradecería que me ayuden a terminar con este inconveniente.

Gracias desde ahora CasinoGuru

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Is your account fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for opening my case. It's unfortunate that I have to make this complaint, as I really enjoy the casino and its games. I'm only doing this to bring this issue to light and expedite a resolution.

These are the first withdrawals.

The games were slot machines.

My earnings were without a bonus.

My account is verified.

Thank you very much, Veronica.

Gracias por abrir mi caso, es lamentable encontrarme en la situación de hacer este reclamo pues me gusta mucho el casino y sus juegos. Solo lo hago para visibilizar este caso y poder agilizar la solución.

Son los primeros retiros.

Los juegos eran tragaperras.

Mis ganancias fueron sin bono

Mi cuenta se encuentra verificada.

Muchas gracias Verónica.

Dear Dnssvampi

Sorry to hear about your situation. This is definitely not right.

We are raising a ticket to PSP right await.

Will keep you posted.

Regards

Dear Dnssvampi

The money was returned to your balance. Please kindly make a new withdrawal request.

Regards

Thank you so much for your reply. I've made the withdrawal again.

Muchas gracias por la respuesta. He vuelto ha hacer el retiro.

Dear Dnssvampi

Please kindly confirm once the money gets received.

Regards

Dear Vulkan Vegas Casino Representative,

Thank you for reaching out and helping the player out.

Dear Dnssvampi,

Please let us know once you receive your winnings, or if any problems occur. Thank you for your patience and cooperation.

Hello.

The previous issue has been resolved and my winnings have been paid. Thank you, Vulkan Vegas!

Unfortunately, I made a second withdrawal and the same thing is happening. The withdrawal was processed and the money was taken from my account, but the process took longer than expected, repeating the same situation as before. I hope this can be resolved.

Thank you casino guru for your attention

Hola.

El caso anterior se ha solucionado y han pagado mis ganancias. Gracias Vulkan Vegas!

Lamentablemente he hecho un segundo retiro y esta sucediendo lo mismo, el retiro ha sido procesado y sacado de mi cuenta pero este proceso ha durado más de lo esperado y repitiendo la situación pasada. Espero se pueda solucionar.

Gracias casino guru por la atención

I'm glad to hear that you received the winnings from your first withdrawal request.

Could you please specify when exactly you requested your second withdrawal? Kindly note that generally, we recommend players wait up to 14 days for their withdrawals to be processed and paid out.

Dear Dnssvampi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The withdrawal was processed on 25/11/2025. The same thing is happening as before.

El retiro fue procesado el día 25/11/2025. Esta sucediendo lo mismo de la vez anterior.

Dear Dnssvampi

It looks like you made a mistake within the Skrill requisites, please double-check, it is strongly suggested to use the same skrill account as previously used for a successful withdrawal.

Regards

I used the same account and it's correct; apparently, the casino is paying to the wrong account because the Skrill address I use to log in isn't the same. They won't tell me which email address they paid me to in the chat.

He usado la misma cuenta y esta correcta, al parecer el casino paga a una cuenta equivocada pues no es la misma de direccion de skrill la que uso para iniciar sesión en la cuenta. En el chat no me quieren informar a que cuenta de correo me han pagado.

Everything has been resolved very quickly!! Thank you Vulkan Vegas casino 😁

Ya se ha solucionado todo muy rápidamente!! Gracias casino Vulkan Vegas 😁

Dear Dnssvampi,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru