TikiTaka Casino - Pelaajien kotiutukset viivästyvät.

I deposited Tiki Taka casino for the first time at the beginning of January. I lost my deposit. With the next deposit I achieved a small profit of 260 euros which I withdrew without any problems. After this I made a few more losing deposits. At the end of January I received VIP bonus from them for a deposit of 500 euros. I won quite nicely and wagered the deposit according to the wagering requirement. After the wagering was over I had a balance of over 10,000 euros. On the first day of February I made the maximum withdrawal to Skrill, which was 800 euros - In the following days I also made two other withdrawal requests of 800 euros. Now it has been more than two weeks since the withdrawals and I have not received the money. I asked if they needed any documents, to which the answer was that there is no need to send anything at this stage but they will ask for documents if necessary. They explained the delay as a routine check, which is always carried out when larger winnings are involved.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jantre,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Which withdrawal method did you use in the past?
• What date did you make the initial withdrawal request of 800 euros?
• Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I used Skrill for my previous withdrawal. All my deposits and withdrawals from this casino have been made using my Skrill account. I made my first withdrawal request of 800 euros on 1.2.2026. All three withdrawals are listed as pending in my account. Between the successful withdrawal of 260 euros and the pending withdrawal of 800 euros, I had one withdrawal request of 10 euros, which I cancelled. This is because when I got my big win, I went to check Skrill's withdrawal limits on the tiki taka. The account showed that you can withdraw 10-5000 euros to Skrill. I first tried to withdraw 5000 euros, when I got a message that the withdrawal was too large. Then I tried to withdraw 1000 euros and again the same message. I put that 10 euros

Käytin aikaisempaan kotiutukseen Skrilliä. Kaikki talletukseni ja nostoni tältä casinolta on tehty käyttäen skrill tiliäni. Tein ensimmäisen 800 euron kotiutuspyynnön 1.2.2026. Kaikkien kolmen noston kohdalla lukee tililläni käsittelyssä. Onnistuneen 260 euron kotiutuksen ja tuon käsittelyssä olevan 800 euron noston välissä minulla oli yksi 10 euron kotiutuspyyntö, jonka peruin. Tämä johtuu siitä, että saadesseni ison voittoni kävin katsomassa Skrillin kotiutusrajoja tikitakalla. Tilillä näkyi, että skrilliin voi kotiuttaa 10-5000 euroa. Koitin ensin 5000 euron kotiutusta jolloin sain ilmoituksen, että nosto on liian iso. Sitten koitin 1000 euron kotiutusta ja taas sama viesti. Laitoin tuon 10 euron

Thank you very much for your reply, Jantre. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Yesterday I received a KYC request for documents from Tikitaka. Quite normal in itself, the main thing that was unusual was that the request came more than three weeks after the withdrawal request. Today I sent the requested documents. There was also a part in the requested documents that I had never received before, at least not before. They asked me to take a selfie showing both my passport and the TikiTaka website at the same time. I did send the documents today, but there is no information about their approval yet. I will also include pictures of the WhatsApp conversation with TikiTaka's VIP manager Hugo.

Kindly

Tendon

Eilen vastaanotin Tikitakalta KYC-pyynnön dokumenteista. Sinänsä varsin normaalia erikoista lähinnä se, että pyyntö tuli vasta yli kolme viikkoa kotiutuspyynnön jälkeen. Tänään lähetin pyydetyt dokumentit. Pyydetyissä dokumenteissa oli myös osuus, joka ei ainakaan itselle ole aikaisemmin tullut vastaan. He pyysivät minua ottamaan selfien, jossa näkyy samaan aikaan sekä passinini että TikiTakan sivusto. Lähetin dokumentit tosiaan tänään, mutta niiden hyväksynnästä ei ole vielä tietoa. Laitan tähän myös kuvia watsappkeskustelusta TikiTakan vip-manageri Hugon kanssa.

Ystävällisesti

Janne

I agree that the casino should request documents earlier in the process rather than waiting weeks. May I kindly ask if you have received any updates regarding the verification of the provided documents since your last message?

There has been no new information or request from TikiTaka. The uploaded documents still say under review. It has now been 6 days since the documents were sent. Slow action from TikiTaka.

Ei ole tullut mitään uutta tietoa tai pyyntöä TikiTakalta. Ladattujen dokumenttien kohdalla lukee edelleen tarkistuksessa. Nyt 6 päivää kulunut dokumenttien lähettämisestä. Hidasta toimintaa TikiTakalta.

Things are progressing at least somewhat with TikiTaka. I received my first three withdrawals to Skrill on Friday, totaling 2,400 euros. I tried to make new withdrawals, but it's not working at the moment. I haven't received any messages from them, but there have been changes on the upload documents page. The passport section has disappeared from there, so it's apparently approved. The transfer history says it's in processing, so for some reason they're still reviewing it. The selfie section had changed to text required. The selfie I sent has apparently been rejected, so I'll send them a new one today. That picture from the withdrawal page means I can't make any new withdrawals at the moment. Hopefully it's because the documents haven't been approved yet and I'll be able to make withdrawals when they are approved. The remaining balance to be withdrawn is 8300 euros.

Asiat etenevät ainakin jossain määrin TikiTakan kanssa. Sain perjantaina Skrilliin ensimmäiset kolme kotiutusta eli yhteensä 2400 euroa. Yritin tehdä uusia kotiutuksia, mutta se ei onnistu tällä hetkellä. En ole vastaanottanut heiltä mitään viestiä, mutta lataa dokumentit sivulla on tapahtunut muutoksia. Passikohta on hävinnyt sieltä ja se on siis ilmeisesti hyväksytty. Siirtohistoria kohdalla lukee käsitelyssä sitä he siis jostain syystä vielä tarkastelevat. Selfie kohdalla oli muuttunut tektiksi vaaditaan. Lähettämäni selfie on siis ilmeisesti hylätty laitan heille tänään uuden. Tuossa kuva nosto sivusta uusia nostoja en tällä hetkellä siis pysty tekemään. Toivottavasti asia johtuu siitä, että dokumentteja ei ole vielä hyväksytty ja pääsen tekemään kotiutukset, kun ne on hyväksytty. Nostettavaa saldoa on jäljellä 8300 euroa.

Another small change today. In the Withdraw section it still says withdrawals are prohibited by the operator. In the confirmation section the documents I uploaded have disappeared so they have apparently been processed. In this section it still says that verification is required upload the documents requested below to verify your account. However, there are no documents listed below that should be sent. I contacted Tikitaka via chat to get information about the matter, here is the conversation. So they will apparently send me more information by email in the near future.

Taas pientä muutosta tänään. Nosta kohdassa lukee edelleen nostot kielletty operaattorin toimesta. Kohdassa vahvistus lataamani dokumentit ovat hävinneet ne on siis ilmeisesti käsitelty. Tässä kohdassa lukee edelleen, että vahvistus vaaditaan lataa alla pyydetyt asiakirjat vahvistaaksesi tilisi. Alla ei ole kuitenkaan lueteltu mitään asiakirjoja, joita pitäisi lähettää. Otin yhteyttä Tikitakaan chatin kautta saadakseni tietoa asiasta, tässä keskustelu. He siis ilmeisesti lähettävät minulle lähiaikoina sähköpostilla lisätietoa.

Hello Jantre,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Update on the situation. I haven't received any email from TikiTaka regarding the required documents. However, I went to take a look at the page today. The confirmation section now said that your account does not require confirmation. The withdrawal section no longer had the text "withdrawals prohibited". So I made a new withdrawal request. This time the withdrawal request for 800 euros did not go through, but instead received a notification that the limit had been exceeded. I tried a smaller withdrawal of 500 euros and that request was processed.

Päivitystä tilanteeseen. En ole vastaanottanut mitään sähköpostia TikiTakalta koskien tarvittavia dokumentteja. Kävin tänään kuitenkin vilkaisemassa sivua. Kohdassa vahvistus luki nyt, että tilisi ei vaadi vahvistusta. Kotiutus kohdassa ei ollut enää nostot kielletty tekstiä. Tein siis uuden kotiutuspyynnön. Tällä kertaa 800 euron kotiutuspyyntö ei mennyt läpi vaan tuli ilmoitus rajan ylityksestä. Koitin pienempää 500 euron kotiutusta ja se pyyntö meni käsittelyyn.

Hello Jantre,

I apologize for my late response. Has there been any news since your last message? Do you currently have any pending withdrawals?

Could you please share a screenshot of your withdrawal history in this thread so we can review it?

Since my last message, I have submitted two more withdrawal requests for that 500 euros. So I currently have three 500 withdrawals in processing.

Viimeisimmän viestin jälkeen olen laittanut kaksi kotiutuspyyntöä lisää tuolla 500 eurolla. Minulla on tällä hetkellä siis kolme 500 kotiutusta käsittelyssä.

Thank you for the update. I would like to suggest that we allow a few more days to see if the casino begins processing the withdrawals. Please keep me informed of any further developments, as this will enable us to address the complaint appropriately. I appreciate your cooperation!

The situation is still the same. I have not received any new messages from TikiTaka and the withdrawal is still being reviewed.

Tilanne on edelleen sama. En ole vastaanottanut mitään uusia viestejä TikiTakalta ja kotiutus on edelleen tarkistuksessa.

Dear Jantre,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite TikiTaka Casino representative to join this conversation.

Dear TikiTaka Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jantre,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We are also pleased to inform you that your recent pending withdrawal of 500 EUR, has been successfully processed, and the funds were dispatched from our end on April 23, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Furthermore, we will make every effort to assist you with your pending withdrawals and will provide you with an update at the earliest opportunity.

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

TikiTaka Casino team.

Dear TikiTaka Casino Team,

Thank you for your update and for informing us that one of the pending withdrawals (500 EUR) has been processed on April 23, 2026.

Additionally, we kindly ask you to provide clarification regarding the remaining pending withdrawals and confirm the expected timeframe for processing the outstanding balance.

Thank you for your cooperation. We look forward to your further updates.

Dear Jantre,

Could you please confirm once the payment has been received in your Skrill account?

I can confirm that I received several withdrawals worth 500 euros from TikiTaka casino to Skrill between April 7th and 24th. A total of 12 with a total value of 6000 euros. Fortunately, the largest of the winnings I received has already been paid. There are still three withdrawal requests worth 500 euros outstanding and in addition to this, there is a 1000 euro balance in the account. So a total of 2500 euros outstanding.

regards Jantre

Voin vahvistaa saaneeni skrilliin TikiTaka casinolta Huhtikuun 7-24 päivien välisenä aikana useita arvoltaan 500 euron kotiutuksia. Yhteensä 12 yhteisarvoltaan 6000 euroa. Suurin saamistani voitoista on siis onneksi jo maksettu. Maksamatta on vielä kolme arvoltaan 500 euron tehtyä kotiutuspyyntöä ja tämän lisäksi 1000 euroa saldoa tilillä. Maksamatta on vielä siis yhteensä 2500 euroa.

terveisin Jantre

Dear Jantre,

Thank you for confirming that you have received the withdrawals totaling 6,000 EUR. We are glad to hear that the majority of your winnings has already been paid.

Please keep us updated once you receive the remaining pending withdrawals and the outstanding balance of 2,500 EUR, or if there are any further developments.

Thank you for your cooperation.

Dear Jantre,

Could you please let us know whether you have now received the remaining outstanding funds as well, including the pending withdrawals and the remaining account balance? If not, kindly provide us with an update on the current status of your withdrawals.

We appreciate your cooperation and look forward to your reply.

I have received 1500 euros more withdrawals. I still have 1000 euros left.

Olen vastaanottanut 1500 euroa lisää kotiutuksia. Jäljellä on vielä 1000 euroa

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jantre,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Barbora