Talismania Casino - Pelaajan tilin sulkemispyyntöjä ei huomioitu.

Hello, I'm from Germany and I have a problem with Talismania.

I hope you can help me.

This year I submitted several account closure requests, stating that I no longer wish to gamble and due to my gambling addiction. However, the account was never permanently closed. I continued to receive emails with bonus offers from Talismania and retained access. In July 2025, I had to submit the account closure request twice, but was still able to log in afterward. They tried to lure me back with offers. After July 2025, I made deposits and unfortunately lost more than €4,000. Isn't all of this a violation of the self-exclusion agreement?

Furthermore, German law stipulates a deposit limit of €1000 to protect players from over-indebtedness. Talismania did not monitor this deposit limit. I lost €2250 in May 2026 and €2650 in November. Providers are obligated to use technical systems to monitor the limit. Talismania failed to do so.

Under these conditions, can I also reclaim my deposits from May 2025 and November 2025 with the deposit limit of €1000?

Thanks & regards

Hallo , ich bin aus Deutschland und habe ein Problem bei talismania

Hoffe du kannst mir helfen.

In diesem Jahr habe ich mehrmals einen Antrag auf Kontoschliessung gestellt, Grund ist, ich will nicht mehr spielen und wegen der Spielsucht. Daraufhin kam es nie zu einer endgültigen Schließung. E-Mails mit Bonusangeboten von Talismania kamen weiterhin und ich hatte immer weiter Zugriff. Im Juli 2025 musste ich die Anfrage zur Kontoschliessung zwei mal stellen, konnte mich danach noch einloggen. Es wurde versucht mich mit Angeboten zu locken. Ich habe nach Juli 2025 Einzahlungen getätigt und dabei leider mehr als 4000 Euro verloren. Ist das alles nicht ein Verstoß gegen die Bedingungen des Selbstausschlusses?

Weiterhin gibt es nach deutschem Recht ein Einzahlungslimit von 1000€ um den Spieler vor Überschuldung zu schüzen. Das Einzahlungslimit wurde von Talismania nicht überwacht. Ich habe im Mai 2026 -> 2250€ umd im November 2650€ verloren Die Anbieter sind verpflichtet technische Systeme einzusetzen, die das Limit überwachen. Das hat Talismania nicht gemacht.

Kann ich unter diesen Voraussetzungen auch mit der Einzahlungrenze von 1000€ meine Einzahlungen vom Mai 2025 und November 2025 zurückfordern?

Danke & Grüße 

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Talismania Casino. Please note that Talismania Casino appears to be unlicensed according to our review and won't be subject to the mandatory 1000€ deposit limit set by the German license.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected], as evidence to support your claims.
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a self-exclusion request via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Talismania Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas