Svenplay Casino - Pelaajan voitot on takavarikoitu.

I have a dispute with the betting company Svenplay regarding the confiscation of my winnings.

I deposited a total of about 3 x 500 € (total 1500e) and used the bonuses offered by the site. I played normally and the balance grew to 4900 euros. When I requested a withdrawal, the company canceled it and removed the entire amount from my account, returning only 100 €.

The company claims that I violated the terms of service regarding "bonus abuse", but has not provided any concrete explanation or evidence to support their claims, despite my repeated requests.

I have only used one account, my own funds, and have not participated in any prohibited activities. My gaming has been normal.

I feel that the company has applied its terms and conditions unfairly and without transparency, especially after I won a larger amount.

Minulla on riitatilanne vedonlyöntiyhtiö Svenplayn kanssa koskien voittojeni takavarikointia.

Talletin yhteensä noin 3 x 500 € (yht 1500e) ja käytin sivuston tarjoamia bonuksia. Pelasin normaalisti ja saldo kasvoi 4 900 euroon. Kun pyysin kotiutusta, yhtiö peruutti sen ja poisti koko summan tililtäni, palauttaen vain 100 €.

Yhtiö väittää minun rikkoneen käyttöehtoja liittyen "bonus abuseen", mutta ei ole toimittanut mitään konkreettista selitystä tai todisteita väitteidensä tueksi, vaikka olen niitä useaan kertaan pyytänyt.

Olen käyttänyt vain yhtä pelitiliä, omia varojani, enkä ole osallistunut mihinkään kiellettyyn toimintaan. Pelaamiseni on ollut normaalia.

Koen, että yhtiö on soveltanut ehtojaan epäoikeudenmukaisesti ja ilman läpinäkyvyyttä, erityisesti sen jälkeen kun voitin suuremman summan.

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Dear Mapo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the confiscation of your winnings from Svenplay.

To better understand your situation and assist you effectively, could you please answer the following questions?

• What specific terms of service does Svenplay refer to regarding "bonus abuse"?
• Can you provide details about the bonuses you utilized during your gameplay (links or screenshots)?
• When did you request the withdrawal, and how did the company respond to that request?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra