Sportuna Casino - Pelaajan kotiutus on viivästynyt.

Payouts are not processed at this casino and you don't get any help either, the support always writes the same thing, it is not my fault, KYC was never requested, see screenshots, this casino is a disgrace, you know that NovaForgeLTD often takes longer but this is a disgrace

Auszahlungen werden auf diesem Casino nicht bearbeitet und geholfen wird einem auch nicht der Support schreibt jedes mal das selbe es würde nicht an mir liegen KYC wurde nie angefordert siehe Screenshots eine Frechheit dieses Casino man weiß das NovaForgeLTD öfters länger dauert aber das eine Frechheit

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• When was the last time the casino contacted you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly.

Stay safe.

Hello, I have never withdrawn but have deposited often and the support confirmed to me that it is not my fault but that the finance department apparently has a lot of work to do. Stupid talk from them, yes, that was with a bonus, but I did not violate the terms and conditions, maxbet of 5 euros, etc. I have been playing regularly for years on NovaForge, but I have never had anything like this before.

Last time they didn't contact me I always went to the live chat on their site

Hallo Ich hab noch nie da Ausgezahlt aber öfter eingezahlt und der Support bestätigt mir das es nicht an mir liegt sondern das die Finanzabteilung anscheind viel arbeit hat dummes gelaber von den ja das war mit einem bonus hab aber nicht gegen die ABGs verstoßen maxbet von 5 Euro eingehalten usw ich spiele regelmäßig seit jahren auch auf NovaForge aber so was hatte ich noch nie

Letzte mal kontaktiert haben die mich nicht ich bin immer in den Live Chat gegangen von deren seite

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected], or post screenshots here. Thank you for your cooperation.

Please help, nothing comes from the

Bitte Helfen da kommt garnix von den

Could you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Dear kilianh48742,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.