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Account verified. Withdrawals have already been processed. They state a processing time of 7-21 days, but even though I've had confirmation for a week that everything is in order, the withdrawal hasn't been initiated and, in my opinion, is being withheld. Previous withdrawals were €100/€300 and were completed within 10 days.

konto verfiziert . Es gab schon Auszahlungen . Sie geben 7-21 Tage an obwohl ich seit einer Woche die Bestätigung habe das alles in Ordnung wäre , wird die Auszahlung nicht veranlasst und meiner Meinung nach zurück gehalten . Vorherige Auszahlungen waren 100/300€ und nach 10 Tagen erledigt

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Dear Catwomen99,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra