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actually 2500 played down to 1200 and was informed it didnt happen the the agent after getting into it i informed them of me being kicked out and acted like nothing like that happend moving further i logged out at 1200 looged into day 8 dollars so at the end of it they give me 30 dollars on a coupon that if i win 1200 i can only cash out 100 took it but still stated i was going to escalte so then i get the funds and then i played won 163 and was kicked out sent screen shoot and then they banished me from that casino

Dear Tazjess,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, to veronika.f@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

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The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

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The data did not record none of my earnings that I stated since it glitched and when I confronted them on the second glitch is when they banned me and the problem I have now is I can’t long into the account since I have been banned. I did attach the conversation between me and the rep and I still think this casino should be addressed because all I have is the cookies on my phone and how would I access that data to get to call because I didn’t delete it .

I’m sorry, but without any evidence of your winnings or gameplay, we are unable to confront the casino or assist with restoring your previous balance.

Could you please let me know how much money was in your account at the time it was blocked? Was this amount from real money or bonus funds?

165

well they gave me 30.00 and restarted me and i made up to 165 before it glitched me out and then they kicked me out but i would be only able to get 100 out of the game because thats was the policy. also moving to another question off topic i have another casino issue with lucky legend they sent payment to wrong wallet and now its in a public watched walet that i cant get into and my question is there any way to get the funds to another wallet i was told thats impossible even they i can provie the hash and recipt i know its not about this issue but any info would be awesome

Dear Tazjess,

Thank you for the additional information. I understand how frustrating this experience must have been. Unfortunately, we are unable to proceed with your complaint due to the absence of any verifiable evidence, such as gameplay records, transaction logs, or timestamps of the incidents. Without such details, we cannot confront the casino or continue with mediation.

As for your question about Lucky Legend Casino and the misdirected crypto payment, I’m afraid that cryptocurrency transactions are irreversible by nature. If funds were sent to the wrong wallet address, there is no way to recover them unless the owner of that address returns them voluntarily. It is always the sender's responsibility to ensure that the wallet address is correct before confirming a transaction.

We appreciate your understanding and are truly sorry we couldn't be of more help in this case.

Best regards,

Veronika

Casino.Guru Team