Scibet Casino - Pelaajan voitot on takavarikoitu.

Dear Casino GURU Team,

I am writing to formally lodge a complaint regarding Scibet’s decision to confiscate €1,400 of my winnings, returning only €200, which corresponds to my initial deposit.

According to the casino’s communication, they claim I have committed multiple alleged violations of their terms and conditions. Among these, the one presented as the main violation is "Two tier betting (where large bets are placed on high variance outcomes, before switching to lower variance outcomes to clear wagering requirements)".

Regarding these accusations, I would like to state the following:

• Access to betting history and absence of prohibited patterns

While the casino refused to provide my betting history in a downloadable format, I can access it directly from my account on their website. After thoroughly reviewing it, I can confirm that there are no bets matching the definition of two tier betting or any other prohibited practices they suggest. My gameplay pattern has been consistent, without drastic changes that could be interpreted as an attempt to manipulate wagering requirements.

• Ambiguous rules and arbitrary interpretation

The main rule cited, as well as others vaguely mentioned, are written in ambiguous terms. This ambiguity allows for subjective application, placing the player in a position of disadvantage. Even when playing legitimately, the casino could claim a violation based solely on their own interpretation — which appears to be the case here.

• Lack of transparency and refusal to provide verifiable proof

Although the information is available on the platform, their refusal to supply it in a downloadable format limits my ability to present clear and complete evidence to impartial third parties.

• Disproportionate penalty

Confiscating the entirety of my winnings without providing clear, objective, and verifiable evidence is both disproportionate and unfair. Even if a violation had occurred (which I strongly deny), the penalty applied does not reflect reasonable proportionality.

Based on the above, I respectfully request Casino GURU to reassess this case, taking into consideration the lack of solid evidence from the casino, the ambiguity of the rules applied, and the disproportionality of the action taken. It is my position that the €1,400 confiscated should be returned in full.

Sincerely,

Juan Fernando

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Scibet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Can you specify the date when the winnings were confiscated?
• Did you accumulate your winnings with or without an active bonus?
• What specific communication did you receive from the casino regarding the alleged violations? Could you please share the screenshots here or forward the emails to natalia.b@casino.guru?
• Do you have any screenshots or documentation regarding your betting history that you can share?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

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Stay safe.

Dear Natalia,

Thank you for your message and for your assistance in this matter.

Regarding your questions:

• I was informed about the account blocking and the confiscation of my winnings around July 23rd of this year.
• The winnings were accumulated with an active bonus, but the bonus had already been fully wagered and released before the confiscation took place.
• I do have some email communications with the casino, which I will forward to the email address you provided.
• As for the betting history, it was not possible to download it from the platform. I am also unable to provide screenshots of the bets since the number of files would be excessively large due to the volume of wagers made. For this reason, I requested the casino to provide this information directly, but they refused to deliver it. It would be very helpful if, through this platform, the casino could be formally required to provide the complete betting history.

This situation clearly shows a lack of transparency on the part of Scibet, and I believe it is necessary that they be required to present evidence of which terms were allegedly violated in order to justify the confiscation of my funds.

I sincerely appreciate your support in demanding clarity from the casino and helping to resolve this case.

Sincerely,

Juan Fernando

Dear Natalia,

Thank you for your message and for your assistance in this matter.

Regarding your questions:

• I was informed about the account blocking and the confiscation of my winnings around July 23rd of this year.
• The winnings were accumulated with an active bonus, but the bonus had already been fully wagered and released before the confiscation took place.
• I do have some email communications with the casino, which I will forward to the email address you provided.
• As for the betting history, it was not possible to download it from the platform. I am also unable to provide screenshots of the bets since the number of files would be excessively large due to the volume of wagers made. For this reason, I requested the casino to provide this information directly, but they refused to deliver it. It would be very helpful if, through this platform, the casino could be formally required to provide the complete betting history.

This situation clearly shows a lack of transparency on the part of Scibet, and I believe it is necessary that they be required to present evidence of which terms were allegedly violated in order to justify the confiscation of my funds.

I sincerely appreciate your support in demanding clarity from the casino and helping to resolve this case.

Sincerely,

Juan Fernando

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Faran,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business. I would like to invite the Scibet Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Are you able to provide us with the aforementioned bet history? Also, can you share any other evidence regarding the confiscation? In case you consider any of these requests confidential, please message me at martin.l@casino.guru

Thank you in advance for providing us with your view of the issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Faran,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

Dear Faran,

I can confirm we have managed to establish contact with the casino. We are currently waiting for more clarifications from their side.

Dear Faran,

communication is ongoing in this matter. In case any new developments arise from your side, please let me know.

Dear Faran, 

I am sorry to confirm that since we haven’t received the requested clarifications from the casino, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

In the meantime, I recommend contacting the Malta Gaming Authority (MGA) and submitting a complaint through their website at https://www.mga.org.mt/player-hub/lodge-a-complaint/. The Gaming Authority has more options and tools to assist players.

You can find more information on how to correctly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at martin.l@casino.guru

I am sorry I could not be of more help on this occasion.

Best Regards,

Martin