Roobet Casino - Pelaajan tili on suljettu odottamatta.

Hi Roobet Team,

I’m reaching out regarding my account, which has recently been blocked without any prior notice. I was surprised to find that I no longer have access, especially considering there’s around ₹130,000 in the balance.

I’ve always tried to follow the platform’s rules and haven’t received any explanation so far. As a regular user, I believe I deserve some clarity on why this happened. I’ve read through fair gaming guidelines on platforms like Casino Guru and similar sites, and it’s clear that players should be treated with transparency and fairness, especially when real money is involved.

I kindly request a review of my account and a clear explanation for the restriction. More importantly, I’d like to know the status of my funds and how this can be resolved as soon as possible. I’m happy to cooperate fully if anything is needed from my side.

Hoping to hear back soon with some clarity.

Thanks,

Dear guptaansh5098,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your account. To better understand your situation and assist you effectively, could you please provide the following details?

• What specific reasons, if any, were provided by the casino for the blockage of your account?
• When did you first notice that your account was blocked?
• Have you attempted to contact customer support? If so, what was their response?
• What were the last games you played before your account was blocked?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello, My full kyc has been completed to level four and I have tried to contact them but after multiple despite complaints there was no response from their end,This is the first time when i tried to login my account it’s showing blocked and the last games were the live casino games,

Please forward me all the communication between you and the casino regarding the closure of your account at veronika.f@casino.guru.

Have you passed the Level 4 verification as well?

Hello i have passed my level four verification and I haven’t received any response from the casino so i cannot forward you the conversation between me and the casino, I request you to please figure it out and try to unhold my funds

Thank you very much, guptaansh5098, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello guptaansh5098,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Roobet Casino representative to join this conversation and participate in resolving this complaint.

Dear Roobet Casino,

Could you please state why the player's account got blocked?

Thank you in advance for providing the information.

Hello roobet team,my account has been blocked by you and I don’t know why atleast refund my deposited amount which I deposited.

Hi Casino Guru and Abhishek795876.

We have reviewed your case and we are sorry for the poor experience provided. We have been target by a group of customers that were abusing the website, and your account got caught in the middle. We are willing to re-open the account and allow you to withdraw, but to do so we need you to send us the following information:

• Bank Statement of the accounts you used to deposit on the website;
• The bank statement shall show all the deposits you did on the website;
• Bank statement of the account you used to withdraw and to where you want to withdraw your funds so that we can confirm it belongs to you.

We appreciate your understanding and we are looking forward to receive the above information so that we can remove the restrictions on your account.

Best,

Roobet

• Hello, I used to deposit fiat from my bank account and I took withdrawals on muchbetter account. i am uploading my bank statement from where i had deposited the funds kindly check and Unlock my account as soon as possible.I am unable to attach the pdf of the statement here so i am uploading pdf screenshot, Please check once

Dear Roobet Casino,

Could you provide us with an email address where the player should send the documents?

I'll be awaiting your reply.

Sure, please send it to requests@roobet.com and add the username and casino guru complaint on the e-mail subject.

Hello guptaansh5098,

Did you manage to provide the casino with documents?

I'll be awaiting your reply.

Hello i have emailed them from my registered roobet email "systummm886@gmail.com" and sent them the documents

Dear Roobet Casino,

Did you manage to review the provided documents?

I'll be awaiting your reply.

We have received a statement from 1st to 2nd of April that does not show the deposits that were done into Roobet. We just sent an e-mail to the player requesting a statement that shows all deposits done between 29th March and 2nd of April. We are waiting for a new document from the customer

Hello guptaansh5098,

Could you please follow the casino's instructions and let me know once you do that?

I'll be awaiting your reply.

I am not saying that bank must store 5 years but Have you heard of small payment wallets like amazonpay and mobikwik, I have paid from them and I can’t send multiple wallet statements as i did so many deposits in a single day so i have did some from my known person’s wallet account too that’s why it is having issues. Please unblock my account as soon as possible, I don’t know what to do more anymore

The one statement which i have, i had already sent to them

Hello guptaansh5098,

Do I understand the situation correctly that you have funded your casino account using someone else's payment account?

I'll be awaiting your reply.

Dear stefan, I daily deposit over a million and i did some of the transactions from my friends account as my wallet limit was exhausted

Hello guptaansh5098,

It is sctrictly prohibited to fund the casino account by a third party payment account and it is considered a fraud. We believe that the casino acted withing its terms & conditions.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.