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Well past the listed terms for payout. Was told it was being accerated via my host then next chat support person told me that was not so and it would be paid today. Host now says they are trying to find out why an approved withdraw is now over the listed time frame. Will not awnser any question in regards to payment service used payout dates and first stated it would be paid in next batch, when i asked when that was scheduled i was then told they have to find the problem before they can send it. In june payout didnt happen due to the site demanding proof of a payment card i did not use as i had cancelled that card. Seems a scam site to me waiting on approved withdraw 27 days now with no help in sight

Dear ashepprd8, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear ashepprd8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.