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Hello, I have requested a withdrawal, the amount is 1200, 21 days have passed since I requested a withdrawal, I have contacted countless times and they tell me the same thing, and I have had many conversations.

Γειά σας, έχω ζητήσει ανάληψη το ποσό είναι 1200 εχουν περάσει 21 μέρες απο τότε που ζήτησα ανάληψη έχω επικοινωνήσει άπειρες φορές και μου λένε τα ίδια και τα ίδια έχω κρατήσει και πολλές συνομιλίες

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Hello Veronica

This is my first time requesting a withdrawal, for the identification I went to do, it tells me exactly word for word that, it seems that your account does not require verification, enjoy our games! I have a screen of this if you want to see. I collected the winnings with a registration bonus that I made, that is, a first deposit with a 100% bonus. And I have completed the level that it requires so that I can request a withdrawal.

Γειά σου Veronika

Πρώτη φορά ζητάω ανάληψη, για την ταυτοποίηση που πηγα να κάνω μου λέει ακριβώς επί λέξη οτι, φαίνεται ότι ο λογαριασμός σας δεν απαιτεί επαλήθευση απολαύστε τα παιχνίδια μας! Αυτό, έχω και screen αν θέλετε να δείτε. Τα κέρδη τα συγκέντρωσα με μπόνους εγγραφής που έκανα, δηλαδή πρώτη κατάθεση με 100% μπόνους. Και εχω ολοκληρώσει το επίπεδο που απαιτεί ώστε να μπορέσω να ζητήσω ανάληψη.

Please send me a screenshot with the information that your account does not require verification. Have you received any updates from the casino regarding your withdrawal request in the meantime?

I have not received any update from the casino.

I contacted them again yesterday and they told me the same thing again.

Δεν έχω λάβει ενημέρωση απο το καζίνο.

Επικοινώνησα πάλι εχθές και μου είπαν πάλι τα ίδια

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kokkotoskwstas493,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika