NV Casino - Pelaajan kotiutuspyyntö on viivästynyt.

scammers dont deposit, i deposit amount of 10 dollars for a bonus and i win amount of 740 dollars after finished the bonus roll, i tryed to withdraw and they found a lot of solutions to pending the withdraw first time they sayed i need to wait 2 days after that the period changed to 5 days after that 30 days, u will never get the withdraw processed because they are scammers

Dear Gkkuu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation, could you please provide us with more details by answering the following questions:

• When exactly did you submit your withdrawal request?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you accumulated your winnings with or without a bonus?
• Has the casino specified why you need to wait for your withdrawal to be processed and paid out?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear Gkkuu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

this casino will never accept the withdraw, u change the period from 2 days to 5 days after to 30 days when the 30 days will gone u will reject for any issue u found or you will create one to don t give money, scammers dont deposit i repeat

My withdraw request date was 28.05.2025

i completed full kyc verify on 29.05.2025

all the winning was from the one bonus with roll of money of 50.000 RON i completed the roll and the money i wins after the bonus roll was 3700 RON and the casino specified i need to wait 2 days after the full kyc is verified, and casino change the period all the time

Please specify what types of games you played.

Also, could you kindly send me a link or a screenshot of the bonus you activated and played with?

Please forward me all the communication between you and the casino regarding the investigation and the delay in processing your winnings at veronika.f@casino.guru. Alternatively, you may post screenshots here.

now they rejected te request for tehnical issues scammers, don t deposit

Dear Gkkuu

Please kindly make a withdrawal request, since there is no an active one.

Regards

Dear Gkkuu,

Could you please confirm if you submitted a new withdrawal request as recommended by the casino representative?

Have you made any successful withdrawals from this casino before?

Have you selected the same payment method for the withdrawal of your winnings as you used for depositing?

Which payment methods have you used for depositing or withdrawing in this casino so far? Are all of these methods verified?

The first withdraw request eas rejected for no reason, why i should make another one

Dear Gkkuu

How are we supposed to withdraw your funds if you do not want to make a withdrawal request?)

Regards

You will never accept the withdraw request scamers

I requested new withdraw coming with updatea about it if they will accept or they will come with any posibilities to and arguments for rejecting the withdraw

Oh wow, Gkkuu

Two miracles have happened:

1) The withdrawal was accepted

2) The request was approved by the casino 🙂

Please do let us know when the money reaches your account.

Congrats on your win!

Regards

Good day,

According to our records, the player received their winnings at 27.06.2025 13:47:06 (UTC).

Dear Gkkuu,

Can you please confirm?

Regards

Dear NV Casino Representative,

Thank you for assisting the player and informing us that the winnings should have already been received.

Dear Gkkuu,

Could you please confirm whether you have received your winnings?

Yes i received

Dear Gkkuu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru