Novibet Casino - Pelaajan kotiutuspyyntöjä hylätään.

I'm trying to withdraw money but they keep rejecting it.

I have been able to deposit and withdraw money through Apple Pay.

Now they tell me to make my withdrawal through trustly which is not possible because there is no revolut bank there. I haven't received any sensible response from them for several days.

Yritän nostaa rahaa mutta hylkäävät koko ajan.

olen pystynyt tallettamaan rahaa sekä nostamaan apple payn kautta.

nyt käskevät että teen nostoni trustlyn kautta mikä ei ole mahdollista koska siellä ei ole revolut pankkia. En saa mitään järkevää heiltä vastausta moneen päivään.

Dear eedisivac,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Novibet Casino. Please note that the variety and accessibility of payment methods are not exclusively managed by the casino. Several factors as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings, besides Trustly?

Are you able to use a different bank account than the Revolut account?

Could you kindly confirm if you passed the full KYC verification?

When was the last time the casino communicated with you regarding this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear eedisivac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.