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it not letting me withdraw due to an id verification, when I click the link the screen will just go blank

Dear liamwestmacott1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you communicated with customer support about your issue with the verification?

Have you tried opening the casino website through a different browser? Have you tried deleting your browser history, cookies and cache?

How long have you been experiencing this problem?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, yes I have communicated with customer support every day for the last 5 days and they will not give me a answer to when this will be resolved, they are just saying they will notify me when the problem is fixed ,every I try to verify my id the screen will just go blank and yes the customer support told me to do the above but it still won’t work

Thank you for the explanation. Before we proceed with your case, please forward me all the relevant communication between you and the casino customer support. My email address is veronika.l@casino.guru.

Dear liamwestmacott1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.