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I received free spins no deposit at Nevadawin. I have strictly adhered to all the requirements regarding the bonus terms. I would like to make a withdrawal. I asked for the withdrawal via live chat. I was told that I should send the email the documents for the KYC check must be sent. I did that on February 15th and received no feedback. On February 17th I sent another email and received no feedback.

Ich habe bei Nevadawin Freispiele NoDeposit erhalten. Ich habe mich streng an alle Vorgaben gehalten betreffend den Bonus Terms. Ich möchte eine Auszahlung tätigen. Ich Live Chat habe ich nachgefragt für die Auszahlung. Es wurde mir mitgeteilt das ich an die Mail verification@nevadawin.com die Dokumente für die KYC Prüfung senden muss. Ich habe das am 15.02 gemacht, und kein Feedback erhalten. Am 17.02 habe ich nochmal eine Email gesendet, und kein Feedback erhalten.

Hello WorldSwissPlay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nevada Win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear WorldSwissPlay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.