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My name is A. K. i used mosbet casino and I deposit 10000 in mosbet casino my payment deducted from my wallet but not add in my game aoccunt I connected many time customer support not help me only one answer wait wait i deposit in site 22 july 2025 8:08AM

MY ACCOUNT ID:-[hidden by Casino Guru]

ID: [hidden by Casino Guru]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear sunny911589625871,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Not received my deposit money yet company not help me

Have you contacted your payment provider as I recommended in my previous response?

Your company support team not help me i wait on 15 days

Could you please specify which company you are referring to? Please note that we at Casino.Guru act as independent mediators—we do not represent the casino in any way.

Once we receive sufficient evidence regarding your problem, we will reach out to the casino and request their cooperation. However, so far, I have not received enough information from you to proceed.

That’s why it would be very helpful if you could respond to my previous question:

Have you contacted your payment provider, as I recommended in my earlier message?

I connected customer support but I have not received i have recieved only one msg pls wait some time

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Ok I send you

I have not received any emails from you yet. Could you please double-check if you typed my email address correctly? It's veronika.f@casino.guru.

Dear sunny911589625871,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.