JeetCity Casino - Pelaajan tilin sulkemispyyntö on viivästynyt.

I just want to close my account! Many days and emails later and they just won’t close it! I don’t know how much more clear I can make it. They are not reading my emails and insist on keeping it open despite many many many requests. This shouldn’t be so hard and is an awful tactic to attempt to get me to keep spending money. Disgusting behaviour.

At this point my time chasing this up deserves to be compensated as does their use of tactics to try and get me to keep it open and refuse my requests. It’s absolutely ridiculous.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Dear 123thankyou456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.