Instant Casino - Pelaajan tili on suljettu ja hänen kotiutuksensa viivästyy.

Hi, last night I withdrew €500 and until this morning the withdrawal had not been accepted. I tried to contact support but they did not answer me. My account was closed for no reason. I tried to contact live support and also by sending an email but I did not receive any answer. I searched for the problem on google and I saw on your forum that there were several people with the exact same problem as me.

Ciao, ieri sera ho prelevato 500€ e fino a stamattina non era ancora stato accettato il prelievo. Ho provato a contattare l’assistenza ma non mi hanno risposto. Il mio account è stato chiuso senza motivo. Ho riprovato a contattare l’assistenza live e anche mandando la mail ma non ho ricevuto nessuna risposta. Ho cercato il problema su google e ho visto sul vostro forum che ci sono state diverse persone con il mio stesso identico problema.

Dear c.mario00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Regarding the closure of your account, when was the last time you wrote an email to the casino requesting the explanation of their decision to close your account?

What types of games did you play?

Did you accumulate your winnings with or without a bonus?

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear c.mario00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.