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Good evening, first of all, there was 65 euros in money and it disappeared from my account. Secondly, they accept deposits, when it is for withdrawal they say identification because supposedly it was wrong, I have sent the documents, no response either by email or in chat.

Kαλησπερα καταρχήν υπήρχαν χρηματα 65 ευρω και εξαφανιστηκαν απο το λογαριασμό μου ..δεύτερον δέχονται καταθέσει οταν ειναι για αναληψη λένε ταυτοποιηση γιατι δήθεν ηταν λάθος τα εγγραφα τα εχω στείλει καμία σπαντηση ούτε στο email ούτε στο chat

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• Which documents have you already provided, and when exactly?

Thank you in advance for your reply.

Best regards,

Kristina