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I made a deposit on the site of 400 euros won and decided to withdraw. They told me that I had to deposit at least 5 euros to withdraw. This morning I deposited 10 euros from Revolut because they blocked my bank card and I couldn't do it from there. After that, the deposit was successful, the money went into my account on the site, then I let them withdraw these 400 euros and the money was removed from the account and then they immediately blocked me and locked my account, I can't log in to it or send me the money that I put in Revolut and the amount is not small 400 euros. I'm writing a complaint because I want the amount I won and to unblock my account and send me the money. They lied to me that my account was supposedly duplicated and there is nothing like that and they didn't pay me the money I won and blocked me. I have evidence of how they make me deposit and that I can withdraw my winnings with Revolut but in the morning they cheated me

Направих сума в сайта от 400 евро спечелени реших да тегля. Казаха ми че трябва да депозирам поне 5 евро за да истегля. Тази сутрин депозирах от револют 10 евро понеже ми блокираха банковата карта и не успях от там. След това депозита беше успешен парите влязоха в сметката ми на сайта после пуснах да тегля тези 400 евро и парите се махнаха от профила и след това веднага ме блокираха и бамнаха профила ми не мога да вляза нито в него нито ми изпратиха парите които пуснах към револют а сумата не е малка 400 евро. Пиша жалба понеже си искам спечелената сума и да ми отблокират акаунта и да ми пратят парите. Излъгаха ме че уж ми е дублиран акаунта а няма нищо такова и не ми платиха спечелените средства и ме блокираха. Имам доказателства как ме карат да депппзирам и че мога да си истегля печалбите с револют но сутринта ме измамиха

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Dear Elmira99,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue regarding your account and understand your concern.

However, I’d like to emphasize that we’ve received many complaints related to similar issues from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate these matters.

I can only imagine how frustrating this situation must be, and I genuinely hope that your issue will be resolved successfully.

Could you please forward any communication you have had with the casino regarding this matter, including screenshots, emails, or chat records, to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra