Goldbet Casino - Pelaajan tili on suljettu.

After I made a withdrawal of €400, my account was blocked even though I don't have a duplicate account and haven't done anything wrong.

Nachdem ich eine Auszahlung von 400€ gemacht habe wurde mein Konto gesperrt obwohl ich kein doppeltes Konto habe und auch nichts falsch gemacht habe

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play at this casino? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello.

No, I haven't made any withdrawals from the casino before. This was the first withdrawal I requested, for €400.

They were slot machine games.

No, I played without a bonus.

Yes, I submitted everything for verification in March and was ultimately verified. I don't have a duplicate account and I haven't done anything wrong.

Hallo.

nein ich habe noch keine Auszahlungen über das Casino vorher vorgenommen. Es war jetzt die erste Auszahlung die ich beantragt habe von 400€

es waren Spielautomaten Spiele.

nein ich habe ohne Bonus gespielt

ja ich hatte im März alles zur Verifizierung eingereicht und war am Ende dann auch verifiziert. Ich habe auch kein doppeltes Konto und auch nichts falsch gemacht

Why am I not receiving a response? Is the case being processed?

Wieso erhalte ich keine Antwort wird der Fall bearbeitet?

Hello Sara0303,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

When will the case be processed?

Wann wird der Fall bearbeitet?

Dear Sara0303,

Unfortunately, I would like to inform you that since this casino has 40+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

Best regards

Veronika