Goldbet Casino - Pelaajan tili on suljettu.

They banned my account saying that I have a double account, or I wrote my name wrong, they don't give me a precise justification, and they don't answer my emails....but I don't have a double account or anything else

Mi hanno bannato il conto dicendo che ho un doppio account , o ho scritto male il mio nome, non mi danno una giustificazione precisa, e non mi risponde alle email....ma io non ho ne doppio account ne altro

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina

No it is impossible that someone in my family or I created a double account, they are just using excuses to not pay me the winnings

No è impossibile che qualcuno della mia famiglia o io abbia creato un doppio account, stanno solo usando delle scuse per non pagarmi la vincita

I played and won on the slots, I couldn't complete the verification, because they always refused my document without any reason

Ho giocato e vinto nelle slot, non aono riuscito a completare la verifica, poiché mi rifiutavano sempre il documento senza alcun motivo

Dear Sarruga03,

Unfortunately, I would like to inform you that since this casino has 70+ cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints have grown in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint at any time.

Best regards,

Kristina