FS Casino - Pelaajan kotiuttaminen viivästyy tilin vahvistusongelmien vuoksi.

so the issue i that they requested some documents,expired bank cards,and i give them what bank give ot to me.\

they refuse to axxept thhat since they cant see all the numbers from the card,they can see only the last four digits,I aksed the bank can they give me tht info,,they said its not possiblle since they are not in use,sp thhis site is using that,and i think they knew that that i cannot recieve such inforamtion so they denoying me my wiithdrawal citing that i cant verify my account,altoough i have new card from same bank that im alreeady using on theori site..

Dear Ismet12345,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. Please allow me to ask a few questions to clarify your situation.

Could you please specify when the last time was that you communicated with your bank regarding the confirmation of your ownership of the expired cards?

Have you visited your local bank branch to request a document proving that you were the owner of the expired cards?

Additionally, have all your other identity documents been approved during the KYC verification?

Thank you for your cooperation. I look forward to your reply.

Best regards,

Veronika

HI,

MY LAST COMUNICATION WITH BANK WAS TODAY ,17 FEBRUARY 2025,

THE BANK IS FROM ANOTHER COUNTRY,CROATIA,AND FROM THE BANK THEY SAID THAT DO NOT MAKE ANY DIFFERANCE IF IM IN PERSON THERE IN THEIR BRANCH OFFICES ,AND ASKING FOR THE DOCUMENT,THEY STILL CANT FIND OR PROVIDE INFORMATION ABOUT THE CARDS.

BUT I PROVIDED ALREADYY SITE WITH STATEENTS SINCE THEY SAID SEND THAT INSTEAD OF CARDS,BUT THEN AGAIN I WAS TOLD TO SEND CARDS,AND SO ON,ONCE THEY SAY TO SEND CARDS,WHEN I EXPLAIN ABOUT THE CARDS,WHICH IS EXPIRED AND ONE DESTROYED, THEY ASK FORR STATEMENTS,IM SENDING THAT,THEY REFUSE BECAUSE THEY SAY THAT CANT READ WHAT IS PRINTED THERE,IM SENDING YOU EXACTSAME TO YOU HERE IF THAT IS OK,TO SEE WHY THEY DOING THAT,BUT THEN AGAIN IM BEING ASKEDTO SEND SELFIE WITH THOSE CARDS??? I MEAN I HAVE THEIR RESPONSE ONLY ON SUPPORT CHAT SINCE THEY DO NOT REPLY TO MY EMAIL SINCE NOVEMBER,SUPPORT TEAM SAY THEY WILL INFORM ME ON MY EMAIL BUT THEY NEVER DO THAT.

ABOUT OTHERS DOCUMENTS ALMOST ALL,MY ID PASSPORT OTHER PAYMENTS METHODS,SKRILL ETC,ARE APPROVED ,EXCEPT THESE SELFIES THAT THEY ASK ME TO DO,WHICH IS IMPOSIBLE IF YOU READ CAREFULLY WHY IS THAT SO IMPOSIBLE.

AS OF TODAY I SENT AS MUCH AS 50DOCUMENTS SELFIES ID PASSPORT ,AND BANK DETAILS.

IF YOU NEED MORE INFORMATIONS PLEASE ASK ME SINCE I DONT KNOW WHAT ELSE TO PROVIDE AS SUCH REGARDING THIS ISSUE.

REGARDS,

ISMET

IM SORRY I HOPE YOU DONT MIND ,I WAS THINKING THAT I ASNWERED YOUR QUESTION ,BUT IN ANY CASE ,IM ANSWERING NOW,YES ALL OTHER DOCUMENTS ARE APPROVED,JUST ONE MORE CARD FROM THE BANK,FROM NOTHER WHICH IS UN MY COUNTRY IS NOT A ISSUE WITH THAT BANK.

i have one update,not that im expecting from you to solve this,since you give this site 9 and something rating,but anyway,just to show how it is,and im not expecting from you to solve this to be honest.

so i finnaly received email from my bank where is specificly writen that those cards that I was being ask to provide that are not in use,they did that,and the website refused again?

probably they need more proof that that,altough bank said that that is strange to ask for that confirmation since they also have details of the card(the receipient-casino) and expire date too can be seen there too!!!

and to be honest i think that you just not intevening here to help ,rather you are only to promote this sites

and after i send them this email screenshot of it,they said there is not my email,and they cant find my email onl my name...you can see yourself is there my name or not

you know im still waiting to see how you gonna help me in this situation,now i have spend my money there ,i hope that is making someone more happier now

i have wonderfull news now...i played aviator and it was big payout like 300 euros ,because i waited above 400 multiplier to be,and i decided to cash out,but guess what happened?? it didnt cash oout ??? just run litlle bit more until 480 multiplier and my money gone...this ccasino making so much dishonest things ,i would recomend to file lawsuit (if someone else thinks like this,and has issue with them too) against this casino since i have video of this,since is not happening first time acctually happening for a while

Thank you for your responses. Please note that when a bank requests a document to prove ownership of the cards used for depositing into the casino, you should upload original scanned or PDF documents that clearly show your name and the card number. If the cards are expired, the document should be stamped by the bank and contain all your personal information to confirm that the cards truly belonged to you.

Have you submitted any additional documents for the expired or stolen cards?

Regarding the issue with your Aviator game, do I understand correctly that you lost your entire balance while playing? If you believe the loss was unfair, could you kindly forward any evidence you have, including videos, screenshots, or game logs in Excel format?

aviator game,no I didn't lost all money,but I tried to cash out some amount,but I was unable,and i did pr9c8ded with the documents now im verified there

I am glad to hear that your account has now been verified.

Could you please specify if you have any pending withdrawal requests in your account?

Could you kindly explain in more detail why you were unable to request a withdrawal from the Aviator winnings?

Dear Ismet12345,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.