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Hello, I was able to deposit 100 Euros at this casino but the casino says it never received the money.

Hallo ich konnte bei diesen Casino 100 Euro einzahlen und das Casino sagt es hat nie das Geld erhalten.

Dear Alineb1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Dear Anonymized736,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Since the player requested their Casino.Guru account is to be deleted, the complaint cannot continue to be investigated and it will be closed as rejected.