Dafabet Casino - Pelaajan tili on suljettu ja hänen voittonsa viivästyvät.

My account has been closed and I have repeatedly emailed and contacted customer support to Re-open my account But I am still unable to access my account.

I have sent all my documents and bank statements for opening back my account yet my account is not opened by dafabet.

I have also not receieved my withdrawals of 680,000 inr since 1st March 2024.

Please open my account and give me my withdrawals I need my money I need to pay my loan and debts.

I need your help dear Casino Guru please help me sir..

Dear sanjib08bose,

Thank you very much for submitting this complaint. I'm really sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you received an email from the casino explaining why your account was closed? If you did, please forward it to me at veronika.l@casino.guru.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Casino Guru Team,

I have not received any email from the casino explaining why my account was closed.

I can confirm I have passed the full KYC verification aswell.

I have made few successful withdrawals from this casino before aswell.

I did participate in sports betting on Cricket Matches most of the times.

Let me know if you require anymore information from me!

Thank you for the update.

As you might know, our website Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika

We've reopened this complaint at the request of sanjib08bose. The player sent us this message:

Hello,

My name is Gopi

I signed up With Dafabet Casino on 9th March 2023,

Dafabet Casino have not processed or sent my two withdrawals of ₹3,40,000 INR Each total worth ₹ 680,000 since the last 9 months. My account was fully verified, and I was been playing on the platform for a long time. Whenever I made smaller deposits, the withdrawals were processed instantly.However, as soon as I deposited a large amount and tried to withdraw, they started holding my funds. Despite having a fully verified account, they have not sent my withdrawal yet since 1st March 2024.

Yet, Dafabet casino continues to decline my withdrawal daily without providing any updates. Their withdrawal time frame is 4-5 days normally but i am still waiting for my withdrawal since last 9 months.

Few Months Back I was provided 2 payments Proofs of my withdrawals being sucessfully sent from Dafabet casino But i checked with my bank and I did not receive both of the withdrawalas as My bank put a limit on my transactions due to My account being a Savings Account.

Please refer to the payment slips.

8c8eec­1a-­3fd­7-e­e11­-80­ed-­001­7a4­77c46e

utr - RATNH24061207068

2bf6ce­08-­3fd­7-e­e11­-80­ed-­001­7a4­77c46e

utr - RATNH24061207089

I can also confirm I have not used or claimed any Bonus/Offers nor Have i ever signed up with Any Affliate links.

My hard-earned money is not paid yet and I kindly request Casino Guru to investigate my withdrawal issue properly and Fairly as the Dafabet casino claims they have paid but are unable to share full proof of the payment as they have used 3rd Party providers.

Its been 9 long months already.

I do hope I get Justice and my Money back from such a Reputated Casino company.

Dear sanjib08bose,

Please send me the proofs of withdrawals you received from the casino to my email address: veronika.f@casino.guru.

Hi Veronika,

I have sent you the proofs of withdrawals i had received from the dafabet casino regarding my withdrawal concern which I am facing since 1st March 2024 to your email - veronika.f@casino.guru

please let me know if you need anymore information regarding my Issue from my side.

Thank you for your email. Please send me a bank statement showing all the transactions from March 2024 to today.

Dear sanjib08bose,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Veronika,

I have sent My bank statement showing all the transactions from March 2024 to today to your Mail ID veronika.f@casino.guru

Kindly check and help me as its now been more then 10 months since i withdrew.

Dear sanjib08bose,

After carefully reviewing the evidence provided by the casino representative, we regret to inform you that we must close your complaint as unjustified. The casino has clarified that your account was closed due to fraudulent activities associated with it, and we agree with their decision. Furthermore, I regret to inform you that your withdrawals were not processed for the same reason.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Veronika

Casino Guru Complaint Resolution Center