Crowngold Casino - Pelaajan kotiutus on viivästynyt.

Hello, I recently filed a complaint which was rejected because apparently I no longer have the money in the casino. But I do have it. This is a big problem with the casino; I'm being lied to and strung along from start to finish. I urgently need help. I will provide everything you need.

Hallo ich habe letztens schonmal eine beschwerde eingereicht die abgelehnt wurde weil ich anscheind das Geld nicht mehr auf dem Casino hab das hab ich aber es handelt sich hier um ein großes problem mit dem Casino ich werde hier von vorne bis hinten verrascht und hingehalten ich brauch dringend hilfe ich stelle alle Sachen die sie brauchen zur Verfügung

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which identity documents have you most recently provided to the casino for the verification of your account? Kindly specify the types of documents you sent and when exactly you sent them.
• Are you able to access your casino account?
• Are there any documents in your account that are still pending verification?
• When was the last time you communicated with the casino regarding the verification of your account?
• How many pending withdrawal requests are currently in your account?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika