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I can't withdraw because I can't get confirmation from my email for 20 days. They don't approve my email and I don't receive a confirmation email. I talk to live support and they say send an email and I can't get any support or response to my emails for 20 days. I have money left inside and I can't withdraw because I can't approve my email.

I added all email images to the case file

Dear denemeturuverecek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that the only issue appears to be verifying your email address? Could you please let me know if you've submitted any documents to verify your identity and whether they have all been approved?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Have you made any successful withdrawals before?

-NO I DONT WITHDRAW ANY

Do I understand correctly that the only issue appears to be verifying your email address? Could you please let me know if you've submitted any documents to verify your identity and whether they have all been approved?

--NO

Did you accumulate your winnings with or without an active bonus?

-NO I DEPOSIT ONLY I DONT GET ANY BONUS PROMO

These are very big thieves. I havedeposit more than $5k in my account and I have lost more than my current balance.

Thank you very much, denemeturuverecek, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear denemeturuverecek,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Coinplay Casino representative to join this conversation.

Dear Coinplay Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

These sites are stealing our money and you will only analyze them negatively and will not remove them from the site and they will continue to deceive other people.

Dear denemeturuverecek,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend contacting the Curaçao Gaming Control Board Licensing Authority and submitting a complaint through their official contact form at https://www.gamingcontrolcuracao.org/contact. Please ensure you include the name of the casino's operator in your complaint, as missing this information may result in the complaint being considered inapplicable. The Gaming Authority has more options and tools to assist players.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

Best regards,

Mirka Dubasova

We’ve reopened this complaint at the request of Coinplay Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear player,

Could you please clarify, if your email contact on casino.guru website matches your registered email in Coinplay Casino?

Thank you.

Diodes, stupid thieves, I reset the money in the account, casino gru is a company that helps thieves

diotlar, aptal hırsızlar, hesaptaki parayı sıfırlıyorum, casino gru hırsızlara yardım eden bir şirkettir

Thank you for your reply.

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Mirka

Casino.Guru